Human Services Specialist (Transportation Resources Specialist)

East Bay
Until filled
$56,159.00-$68,262.00 Annually

Please review the special instructions before applying for this job opportunity.


Fremont is a well-managed and innovative city, and has recently generated national attention by placing 7th on the list of the Greenest Cities in America according to a 2018 Wallet Hub survey and ranking 3rd Best City in the Nation  to raise a family, according to another 2018 survey by Wallet Hub. Located in the heart of the Bay Area and Silicon Valley, Fremont prides itself on innovation, green technology, a low crime rate, great schools, a low unemployment rate, quality parks and nearby open space, and an incredibly diverse population of over 235,000 residents.   As a full service City, Fremont employs over 937 regular employees and has a General Fund budget of $205 million.  
Fremont is an employer that values its people, creativity, quality service, integrity, open communication, collaboration, mutual respect, and diversity. Employees find their work challenging, yet rewarding, and most importantly, enjoy the chance to make a difference through public service.   

As an integral member of the  Ride-On Tri-City! mobility and transportation services team,  you will provide transportation resources for seniors and persons with disabilities.  Based on participant and program needs, bilingual fluency in Chinese (Mandarin) is required. 

-Conducts mobility and transportation assessments with seniors and persons with disabilities to determine most appropriate service referrals.
-Interviews and elicits personal information from clients, and program information from service providers; provides assistance to clients such as completion of forms, clarifies documentation discrepancies, and resolves issues related to clients’ needs and requests.
-Conducts Travel Training Workshops (in English and Mandarin) that teach older adults (55 years and older) and persons with disabilities how to use local buses and BART within Alameda County.
-Organizes and conducts outreach (1:1 education as well as group presentations) about mobility and transportation resources, including public transit, paratransit, older driver safety, subsidized taxi services, volunteer driver programs, etc.
-Conveys general information regarding program services and interprets policies and regulations to clients, other agencies, and the community.
-Performs follow-up evaluations with program participants to track their experience using public transit and other transportation services.
-Interacts with clients, families, and organizations in a variety of settings including: homes, medical facilities, schools and other city, county, or state agency offices and on the phone.
-Refers clients/family members to other appropriate community resources as needed.
-Follows up on client services, schedules meetings, appointments and outreach presentations.
-Assists team members with interagency and/or family meetings, researching available resources, and preparing reports and statistical information.
-Establishes and maintains effective working relationships with clients, team members, community agencies and other service providers.
-Works effectively with a wide variety of cultural and ethnic groups.
-Translates written program materials into Chinese as required.
-Completes and maintains accurate client and program records, including documentation of project activities and specific actions taken with clients.
-Maintains confidential records and updates databases.

Ideal Candidate

Any combination of education and experience which has provided the knowledge and abilities necessary to satisfactory job performance would be qualifying.  A typical way to obtain the required knowledge and abilities would be: completion of 60 semester units or 90 quarter units from an accredited college with coursework in social work, counseling, sociology, nursing, gerontology, or human services related fields based on assignment.
At least two years of experience in a field directly related to the assignment is required working as an employee, intern or volunteer in a social services environment serving senior citizens and/or individuals with disabilities.
This classification requires the ability to travel independently within and outside of City limits and possession of a Class C California Driver’s License.  Failure to maintain this license will result in discipline up to and including termination.
Based on participant and program needs, bilingual fluency in Chinese (Mandarin) is required. 



The annual salary is $56,159—$68,262 depending on qualifications.  Fremont offers an attractive benefits package, which includes, but is not limited to: CalPERS retirement plan, paid holidays, medical, dental and other city paid benefits. A complete benefits summary can be found at or by using this link: Benefits Summary

This position is represented by the City of Fremont Employee Association (CFEA) bargaining group. The probationary period for this position is twelve (12) months.


Special Instructions

To be considered for this position, apply online by submitting a completed City application, resume and cover letter through our online applications system: