Public Safety Communications Manager

Law Enforcement
East Bay
5/31/2019 at 5pm
$99,861.00-$134,812.00 Annually

Please review the special instructions before applying for this job opportunity.


City of Fremont

Fremont is a well-managed and innovative city, and has recently generated national attention by ranking second on the “Best Run City in America” list by 24/7 Wall Street, and America’s third “Sharpest, Smartest City” by Reader’s Digest. Located in the heart of the Bay Area and Silicon Valley, Fremont prides itself on innovation, green technology, a low crime rate, great schools, a low unemployment rate, quality parks and nearby open space, and an incredibly diverse population of over 235,439 residents. As a full service city, Fremont employs over 937 regular employees and has a General Fund budget of $205.7 million for the 2018-19 fiscal year.

Fremont is an employer that values its people, creativity, quality service, integrity, open communication, collaboration, mutual respect, and diversity. Employees find their work challenging, yet rewarding, and most importantly, enjoy the chance to make a difference through public service.

Fremont Police Department

Our people are dedicated to personal and professional growth, and the people we serve. We have a culture of continuous improvement in our practices, policies, and the technology we use. The result is a department with a tradition of excellence.

We value dedication, integrity and professionalism. These characteristics are the framework for our mission and vision. They are the foundation of how we carry out our duties and responsibilities.

Communications Center

All Fremont and neighboring Union City 911 calls are answered at the City of Fremont Communications Center. Our team won the 2016 NAPCO Communications Team of the Year. The center is the Public Safety Answering Point for the cities and operates 24 hours a day, 365 days a year. We respond to over 700 calls per day utilizing computer-aided dispatching software and radio consoles. The Department is dedicated to investing in its dispatchers and providing opportunities for career growth. With daily opportunities to serve, you will never have to search your life for meaning.

The Position

The Public Safety Communications Manager manages and organizes the 24-hour emergency communications center for the Police Department. The position is responsible for the design, deployment and maintenance of all communication equipment and systems. In addition, the incumbent is responsible for the overall management of the communications center staff.

Examples of Duties

- Plan, direct, and manage personnel and activities of the Police Department Communications Center
- Select, train, supervise, and evaluate subordinate supervisors and staff
- Direct the development and oversee implementation of goals, objectives, strategies and performance measures
- Monitor and review the activities of the Public Safety Communications operations to assure efficient and effective utilization of resources while conforming to established policies and procedures
- Supervise the selection, installation, upgrade, operation and staff training of all computer related hardware and software
- Prepare and monitor the Communications budget and obtain and manage the City’s State 9-1-1 funds
- Interpret and implement changes in Federal Communications Commission rules and regulations
- Assist the City, State and Federal Offices of Emergency Services with development, evaluation and testing of emergency and disaster procedures
- Other duties as assigned

Ideal Candidate

Education and Experience

The successful candidate will have any combination of education and/or experience that has provided the knowledge, skills and abilities necessary for satisfactory job performance. A typical way to acquire the appropriate background include 60 semester or 90 quarter college units in business or public administration, criminal justice or related field, and five (5) years increasingly responsible experience in a public safety communications center, three (3) of which must have been at the supervisory level and two (2) years of experience directly related to emergency dispatching. A Bachelor’s degree is desirable.

Licenses/Certificates/Special Requirements

Possession of a valid Class C California Driver’s License is required at date of hire. The incumbent must successfully complete a psychiatric evaluation and P.O.S.T. Dispatcher background investigation. Possession of one or more of the following certificates is highly desirable: Emergency Medical Dispatcher, P.O.S.T. Dispatcher, Civilian Supervisor, Instructor, Incident Command System. Must be willing to work evening, night, weekend and holiday shifts.

The Ideal Candidate

The City is searching for a self-motivated individual who has exceptional leadership and management skills. The successful candidate will possess strong written and oral communication abilities, and the ability to interpret and explain laws, rules, regulations and technical procedure manuals. In addition, the incumbent will have thorough knowledge of modern safety dispatch methods, procedures and equipment.


Current benefit features include:
- CalPERS Retirement: 2.0 % @ 60 (Classic); 2% @ 62 (PEPRA)
- City contribution to a 401(a) plan, 2% of base salary
- Up to 124 hours of management leave
- Thirteen paid holidays, including one floating holiday
- $2,230.13 for Health Benefits Allowance (Medical, Dental, Vision)City paid life and AD&D insurance of $100,000; supplemental life insurance coverage is optional
- Voluntary Deferred Compensation Plan
- City-paid Long Term disability insurance; voluntary employee-paid Short Term disability insurance

The complete benefits summary can be viewed at

Special Instructions

How to Apply

To view the complete job announcement and application instructions, visit

The first review of applications is May 17, 2019.