Midpeninsula Regional Open Space District: IT Technician I (20523042) 1. Describe your experience onboarding new users including steps used to setup and administer their account in Active Directory / Office 365 as well as preparing equipment for a new user (e.g. computer imaging & software installation). 2. Discuss your experience troubleshooting technical problems within a professional or helpdesk environment. What was the role you filled, the type of devices you supported, and the number of users? Also include a difficult technical request you worked on and its resolution. 3. Depict a customer service situation when you went above and beyond what was expected of you. Provide an example of a creative way you addressed unusual technology issues, streamlined processes or satisfied customer needs.