Thousand Oaks: Accounting/Customer Service Representative (20540596) 1. Please describe your work experience and/or training as it relates to financial or customer service responsibilities, particularly in handling payments or customer interactions. Please be specific with your roles and responsibilities. 2. Provide an example of a challenging customer service situation you handled. Detail the issue, your approach to resolving it, and the impact of your solution. 3. Explain how you handle situations where you need to communicate complex information to non-experts. Provide an example of how you made this information clear and understandable.