Thousand Oaks: Library Aide (Hourly City Worker) (20547552) 1. Why do you think you're a good fit for this Library Aide role? Mention any relevant experience you have, especially in libraries, education, customer service, or community outreach. 2. Describe a time when you tried to help an unsatisfied customer. What was the issue, and how did you resolve it? 3. Sometimes we may need to change your shifts on short notice to cover for sick or vacationing staff. Do you have any concerns about this? Are there any times you can't work?