South San Francisco

Information Systems Administrator

Information Technology
San Francisco/Peninsula
Until filled
$52.71-$64.07 Hourly

Please review the special instructions before applying for this job opportunity.


South San Francisco, 94083


Applications are being accepted for the position of Information Systems Administrator with the City of South San Francisco.


Application Deadline: OPEN UNTIL FILLED. Recruitment may close at any time once a sufficient number of qualified applications have been received.


The City of South San Francisco is a fully independent and highly commercialized full-service City with an estimated population of 65,710 growing to 100,000 during business hours. City departments include: Police, Fire; Parks and Recreation, Public Works, Economic and Community Development, City Attorney, Library, Finance, Information Technology, Human Resources, City Clerk, and Office of the City Manager. The City has a Council-City Manager form of government with more than 400 full-and part-time employees.



The Information Technology Department is composed of a Director, one Senior Systems Administrator, two System Administrators, two Services Technicians, and an Administrative Assistant II. The Department's mission is to design, implement, and maintain the Citywide information technology network; to set standards for all user hardware to assure system compatibility; to support user hardware and assist with the training of employees in the use of various common softwares; and to assist departments in planning for their particular unique technology needs.



Under general supervision, plans, develops, coordinates, implements, and supports the activities and operations related to the City’s multi-user and server-based computer systems; installs and supports operating system and applications software; performs a variety of complex technical duties in the installation, repair, replacement, and maintenance of computer hardware and software; and performs other related duties as assigned.

Some of the duties include:

  • Manages and administers the City's multi-user and server-based computers, including installation and maintenance of operating systems and applications software.
  • Implements goals, objectives, policies and priorities for assigned services and activities related to multi-user computers and servers, including security and system design.
  • Serves as liaison with City wide staff and information technology staff to define technical and operational requirements.
  • Administers and coordinate user access and control; installs, maintains, and deletes users; assigns user rights, according to established policy under the direction.
  • Develops and administers disaster recovery procedures and backup systems.



Any combination of experience and training that would provide the required knowledge, skills, and abilities would be qualifying. A typical way to obtain the knowledge, skills, and abilities would be:

Experience:  Three years of progressively more responsible demonstrated hands-on experience managing and administering multi-user and server-based computer systems.

Training:  A bachelor’s degree from an accredited college or university with major coursework in computer science or a related field; or the equivalent to a bachelor's degree, which may include specialized training, certifications or other relevant education or preparation.

Licenses and Certificates:

All licenses and certificates must be maintained as a condition of employment.

  • Possession of, or ability to obtain, a valid, appropriate California driver’s license and a satisfactory driving record.
  • MCSE Certification highly desirable.



The process will first consist of a review of application materials and responses to the supplemental questionnaire, which must be detailed and complete. A resume is REQUIRED, but does not substitute for a complete application. Applications with "see resume" as a substitution for the work experience description; those with unclear past employment information; or those with insufficient information to evaluate possession of minimum qualifications will not be considered. The most highly suitable and qualified candidates will be invited to participate in an oral panel interview.

Upon completion of this examination, an eligible list will be established which will be used for the appointment to the position. Possession of the minimal qualifications does not guarantee advancement in the selection process and placement on the eligible employment list. Top scoring candidates will be invited to the next phase of the selection process which will consist of a departmental interview.

Oral Panel Interview tentatively scheduled for the week of June 3 or June 10, 2019.

Appeals concerning administration of an examination must be submitted in writing within two (2) business days from the date the event occurred.

Note: The City of South San Francisco reserves the right, at its discretion, to limit the number of qualified candidates invited to the selection process.

To review complete job descriptions which include all special requirements, go to

Ideal Candidate

An ideal candidate should be able to communicate clearly both orally and in writing; work independently and make sound judgments. Must stay current with technological developments, analyze data, and develop logical solutions to problems. Incumbent must be prepared to provide technical advice and consultation to ensure efficient computer utilization and interact tactfully and effectively with City employees and others in day-to-day contact.


Knowledge of:

  • Current technology and implementation techniques of multi-user and server-based computers.
  • Modern principles and practices related to Windows 2000, Windows NT, Windows 95/98, and Unix System administration
  • Methods, materials, and equipment used in the installation, maintenance, testing, and repair of multi-user and server-based computers.
  • Current technology in the areas of microcomputer hardware and software.
  • Detailed knowledge of Microsoft Exchange Server, Microsoft Internet Information Server, Microsoft SQL Server, and Microsoft terminal server is required.
  • Principles of management, supervision, training, and employee development.

Ability to:

  • Effectively manage all aspects of multi-user and server-based computers.
  • Provide instruction and training to non-technical staff.
  • Act as the technical lead and provide technical training and mentoring to departmental staff.
  • Communicate effectively in writing, orally, and with others to assimilate, understand, and convey information, in a manner consistent with job functions.
  • Analyze current and future computer requirements and needs.
  • Provide technical advice and consultation to ensure efficient computer utilization.
  • Stay current with new technological developments.
  • Analyze data and develop logical solutions to problems.
  • Recommend appropriate revisions to processes and procedures.
  • Use initiative, discretion, and sound independent judgment within policy and procedural guidelines.
  • Recommend appropriate revisions to processes and procedures.
  • Prepare clear and effective financial, statistical, and narrative reports, correspondence, informational materials, policies, procedures, policies, and other written materials.
  • Establish and maintain effective relationships with those contacted in the course of the work.
  • Take a proactive approach to customer service issues.
  • Make process improvement changes to streamline procedures.
  • Organize own work, set priorities, meet critical deadlines, and follow-up on assignments with a minimum of direction.
  • Represent the City effectively in contacts with elected and foreign officials, representatives of other agencies, City departments, and the public.




Salary: $52.71-$64.07/hour


Retirement:  In compliance with AB 340, CalPERS retirement formula is either 2% at age 60; employee pays approximately 7% of pay OR 2% at age 62; employee pays approximately 6.5% of pay, depending on the individual's eligibility.  Social Security and Medicare participation; and option to participate in 457 deferred compensation plans.  City contributes equivalent of 1.5% of base pay towards a medical after-retirement account, with a $100/month employee contribution.

Health Insurance:  Health Insurance: City offers choice of medical HMO (two providers) or PPO plan, and offers vision and dental coverage. City pays 100% of vision and dental core plans for employee and eligible dependents. Employees shall contribute 10% of the HMO health premiums cost based on category of coverage (single, two, family). For PPO, employee pays cost difference between PPO and HMO plans. City provides 100% City-paid short- and long-term disability insurances. The City offers a discretionary benefit account for employees who demonstrate health coverage elsewhere.

Vacation: Fifteen to thirty working days annual vacation, based on the length of service.

Holidays: Fourteen paid holidays per year, including one floating holiday.

Leaves: The City offers 40 hours per fiscal year of administrative leave.

Personal & Professional Development Expense Reimbursement: Employees in this unit will receive $750 for personal and professional development per fiscal year.

Programs: Unreimbursed Medical and Dependent Care Expenses, Long Term Care Plan, Employee Assistance Program, Credit Union, Recreation Classes, and Reduced-fee Child-care Programs are available.


This classification is in an employee bargaining unit.

Special Instructions

DEADLINE TO APPLY:  Open Until Filled - first review of applications in three weeks; recruitment may close at any time once a sufficient number of qualified applications/supplemental questionnaires have been received.

To be considered for this employment opportunity, you must complete the online application and supplemental questionnaire in their entirety. A resume may be included but does not substitute for a complete application. Applications with "see resume" as a substitution for the work experience description, those with unclear past employment information or those with insufficient information to evaluate possession of minimum qualifications will not be considered. Some email accounts have been known to place these emails in the spam/junk file. Please check your email folders/settings or accept emails ending with

Prior to hire, candidates will be required to successfully complete a pre-employment process, including a pre-employment physical and drug screening (when applicable), a driving record review, reference check, and a Department of Justice (DOJ) fingerprint check. A conviction history will not necessarily disqualify an applicant from appointment.

Candidates requesting veteran’s preference must provide a copy of U.S. Government Form DD 214 "Certificate of Release or Discharge from Active Duty" as an attachment to their CalOpps application.

Candidates with a disability who may require special assistance in any phase of the application or testing process should advise the Human Resources Department upon submittal of application.  Documentation of the need for accommodation must be submitted to HR.

The policy of the City of South San Francisco is to grant equal employment opportunity to all qualified persons without regard to race, color, sex, gender, age, religion, ancestry, physical or mental disability, sexual preference, marital status or national origin.  It is the intent and desire of the City of South San Francisco that equal employment opportunity will be provided in recruiting, hiring, training, promoting, wages, benefits, and all other privileges, terms and conditions of employment.  The City of South San Francisco is an Equal Opportunity Employer (EOE).

DISCLAIMER: This general announcement does not constitute an express or implied contract. Any provisions contained within this announcement may be modified or revoked without notice. Tests may consist of any combination of written, oral or other exercises or assessment procedures as deemed appropriate by the City, in order to evaluate job knowledge, skills and/or abilities as they relate to the position. The City may, without notice, change or eliminate any particular assessment component or combination of components as needs dictate.

Recruitment Contact

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