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DEFINITION

Under general supervision, provides a variety of office support activities including customer service, telephone and counter reception, document processing, record keeping, data entry and organization, cashiering, and filing; provides information and assistance to staff and the general public; and performs related work as assigned.

SUPERVISION RECEIVED AND EXERCISED

Receives general supervision from assigned supervisory or management staff. Exercises no direct supervision over staff.

CLASS CHARACTERISTICS

Initially, under close supervision, incumbents learn and perform general office support work such as customer service at the front counter and over the phone, file and records maintenance, data entry, and screening phone calls, visitors, and mail, and directing questions to the appropriate staff. As experience is gained, assignments become more varied, complex, and difficult; and positions exercise judgment and initiative in their assigned tasks, receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit. This class is distinguished from the Administrative Assistant in that the latter performs more advanced technical and specialized administrative support duties requiring additional training and/or experience and is typically assigned to provide administrative assistance in support of a division manager or department head.

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

 Provides front-line customer service support by greeting customers at the front desk or by telephone.

 Responds and provides information to customer inquiries and complaints or refers customers to other departments, agencies, and community groups, as appropriate; researches identifies potential causes, and provides recommendations for the resolution; and represents the Town to callers and visitors in a professional and customer-friendly manner. 

 Prepares, copies, collates, and distributes a variety of documents; ensures proper filing of copies in Town files.

 Maintains accurate and detailed databases, files, and records, verifies accuracy of information, researches discrepancies, and records information; ensures compliance with established records retention schedules.

 Verifies and reviews forms and reports for completeness and conformance with established regulations and procedures; applies departmental policies and procedures in determining completeness of applications, records, and files.

 Assembles information for the completion of forms or preparation of reports.

 Receives and routes correspondence, mail, work orders, and related information and documents to appropriate staff.

 Receives, processes, and assists in responding to general department emails and public records requests and other requests for information; organizes information; ensures compliance with legal and regulatory requirements.

 Composes, types, formats, and proofreads a variety of documents, including correspondence, letters, memos, agendas, reports, lists, forms, schedules, flyers, event materials, and reports.

 Performs a variety of office support duties such as maintaining websites; scheduling meetings, conferences, and trainings; coordinating food and logistics for meetings; and ordering and maintaining office and other related supplies.

 Performs various accounting support work such as processing, reconciling, and verifying cash and monies received; and processing purchase orders, invoices, payment vouchers, check requests, and reimbursements.

 Performs related duties as assigned.

Position Summary

Reporting to the Director of Equal Employment Opportunity and Workforce Inclusion, this position is responsible for assisting with the implementation and administration of the District’s various Diversity-related programs: EEO Program/affirmative action and Diversity Program for Contracts (Disadvantaged Business Enterprise and Small Business Enterprise ("DBE/SBE")) as well as support for the Leave Management Program. This position works on complex compliance matters within the EEO and Workforce Inclusion Department.  

Applicants must apply online and submit the following documents at the time of application. Failure to meet any of the requirements stated below may result in rejection of your application: 

• 1st Review Date:    September 22, 2024
• 2nd Review Date:  October 14, 2024    

Essential Responsibilities

A. Equal Employment Opportunity/Affirmative Action & Workforce Inclusion

• Provides support for the Director of EEO and Workforce Inclusion on workforce analysis needs, monitoring and reporting in compliance with FTA Regulations. 
• Assist with Employee Resource Group programs in support of the Diversity, Equity, and Inclusion (DEI) Strategy to drive an inclusive culture within the District. 
• Assist with EEO related training as needed.
• Perform additional related duties as assigned.

B. Disadvantaged Business Enterprise

• Provides support for the Diversity Program for Contracts in compliance with Federal Transportation Administration (FTA) and Federal Highway Administration (FHWA) guidelines and District business operational goals to ensure continued federal funding.

• Receive, log, maintain and store files; and respond to general inquiries regarding the DBE/SBE Program. 
• Compile, analyze, and report on agency, contractor, and vendor information; and ensure information is accurate and in compliance with Title 49 Code of Federal Regulations Part 26. 
• Assist with the coordination of communications, community involvement, and vendor outreach events; provide program information and instruction to small businesses seeking certification; and compliance audits of contracts with DBE/SBE goals.
• Monitor assigned contracts with DBE/SBE participation to ensure compliance with program and applicable regulations. 
• Track progress toward attaining DBE and SBE goal commitments; including performing Commercially Useful Function reviews.
• Evaluate bids/proposals to ensure requirements are met for contract awards. 
• Conduct pre-bid/proposal meetings to convey contract requirements related to the Diversity Program for Contracts. 
• Assist with desk and compliance audits on contracts; prepare performance documentation and required checklists. 
• Assist with Diversity Program staff reports and other correspondences.
• Attend meetings and outreach events as department representative. 
• Review DBE/SBE utilization documentation, DBE/SBE subcontracts, and vendor invoices to ensure regulatory compliance requirements are met and all applicable documentation is included and accurate; identify and document noncompliance issues.
• Perform additional related duties as assigned.

• Provide support for all aspects of leave management (FMLA/CFRA, Medical, Military, Personal Leaves), to include in-take and eligibility determinations, communications with employees regarding eligibility.
• Monitor and maintain employee leave claims dates in Outlook.
• Perform data entry, craft letters, educate and schedule employee leave meetings on-line or in-person.
• Perform additional related duties as assigned.
• Regular and reliable attendance and performance required.

Minimum Qualifications

EDUCATION/EXPERIENCE REQUIREMENTS:

A combination of college level training and position related experience equivalent to:

• Bachelor’s degree with coursework in business administration, human resources, public policy, or a related field preferred.  
• Human Resources certification may substitute for Bachelor’s degree with at least three years' recent experience in the administration of EEO Programs, Human Resources programs, Community Outreach or contract management and compliance-related work.

Preferred Qualifications:

• Experience working with EEO/Affirmative Action Programs and reporting.
• Two years’ experience administering a DBE/SBE Program or similar business diversity programs.
• Experience utilizing contractor utilization software (e.g. B2GNow). 
• Knowledge of Human Resources principles

Required License:  

• A current, valid California Driver's license and satisfactory driving record desired (Operates District vehicle in the course of work responsibilities).

Physical Requirement:  

Mobility to perform the critical and important duties of the job, including sufficient physical mobility to visit a variety of work sites and sufficient strength to lift and carry boxes of material weighing up to 30 pounds. Work in a typical office setting. Vision to read printed materials and a computer screen. Hearing and speech to communicate in person, over the telephone, and in virtual meetings. Routine use of computer, telephone, and other office equipment. Ability to travel to District facilities, outreach events, and offsite training opportunities. 

Required Knowledge, Skills and Abilities

Knowledge of:  

• Principles and practices of Equal Employment Opportunity programs, contract compliance and related federal, state and local employment laws, rules and regulations.

Skill in or Ability to:

• Work independently, organize work, prioritize and meet deadlines.
• Interpret and apply complex EEO, FTA & Department of Transportation regulations as they relate to Diversity Programs.
• Communicate effectively both orally and in writing and to make presentations to staff.
• Be collaborative and proactive in gathering information necessary to complete work tasks.  
• Establish and maintain effective working relationships with personnel at all levels in the organization, with outside agencies, and the public.
• Demonstrate proficient with Microsoft Word, Excel, PowerPoint and Access sufficient to generate complex spreadsheets, correspondence, presentations, and track DBE participation data.  
• Use the Internet as a research tool.
• Participate in public outreach events.
• Follow the safety and health rules and safe working practices applicable to the job.

Are you an IT professional who is a strategic thinker, a strong communicator, and has a keen eye for detail?

If so, Help Contribute to the City of East Palo Alto’s IT Vision TODAY!

The City of East Palo Alto is seeking qualified candidates for an

INFORMATION TECHNOLOGY

MANAGER

Salary: $12,624 - $15,345 Monthly

$151,497 - $184,146 Annually

Plus an attractive benefits package

Onsite/ Monday-Friday 8hr days

Deadline to apply: Friday, September 27, 2024, 11:59 PM

The City of East Palo Alto is seeking a creative, collaborative, and knowledgeable Information Technology (IT) Manager to lead the City’s technology programs. The Information Technology Manager plans, organizes, oversees, coordinates, and reviews the work of staff performing difficult and complex technical support related to all programs and activities of the Information Technology Division. The successful candidate will perform installation, maintenance, and upgrade of the local area network, required hardware and software, infrastructure, personal computers, and communications systems and facilities. The IT Manager will administer short and long-range planning activities. The incumbent will manage the effective use of division resources to improve organizational productivity and customer service. Furthermore, the IT Manager will provide complex and responsible support to the Assistant City Manager in areas of expertise; and perform related duties, as assigned.

This is an open competitive/ promotional recruitment, meaning that it is open to qualified permanent employees and any other applicants who meet the minimum qualifications. Two employment lists will be created for internal promotional and an open list of all other non-current EPA employees.  The department may hire at either the I or the II level depending on the skills, certifications, and qualifications held by the pool of applicants.

For more information about this intriguing opportunity please view the brochure below:

The City of Pacifica is a beautiful coastal community, just south of San Francisco with an exciting opportunity. We are currently hiring an Engineering Intern to join our team. Under general supervision, the new team member will perform sub-professional engineering work involving manual and computer drafting, traffic data gathering, records management, map interpretation and processing, retrieval of information, assist with field surveys, and to do related work as required. This position will assist the Department of Public Works, Engineering Division.

At the City of Pacifica, we are an equal opportunity employer and value diversity. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. To us, equal opportunity employment is not just about compliance, it’s about who you are, how you can help our City and who you want to be. We are committed to creating an inclusive environment for all employees and residents.

This is a part-time, at-will, non-benefited position. Hours are limited to less than 1,000 hours per year.

Under the direct supervision of the IT Director, the IT Support Technician II performs more advanced support for the help desk, applications, and technical support for the Peninsula Library System libraries. The position is part of the Peninsula Library System's IT Unit, called the Peninsula Library Automated Network (PLAN).

This position serves as the primary point of contact for the help desk ticketing system, manages Active Directory accounts, provides desktop support, and offers assistance with Office 365 and list-serv operations.

The position serves as the technical lead for library service applications for the member libraries, including RFID software and hardware, automated material handling and sorting systems (AMH), and providing occasional hands-on support for library check-in equipment. They are responsible for coordinating and managing small to large scale projects.

The IT Support Technician II is the journeyman level position in the IT Support Technician series. The IT Support Technician II works under general supervision and performs higher level IT support duties to support libraries and PLAN.

TO VIEW JOB ANNOUNCEMENT, CLICK JOB PDF BELOW.

WATER DISTRIBUTION OPERATOR I/II

Summary Description

Under immediate supervision (Water Distribution Operator I) or general supervision (Water Distribution Operator II), performs skilled maintenance, repair, and construction work on the potable water treatment and distribution system of the water utilities services division; operates maintenance and construction tools and equipment; performs a variety of maintenance tasks relative to water distribution and treatment.

Water Distribution Operator I: This is the entry level class in the Water Distribution Operator series. This class is distinguished from the Water Distribution Operator II by the performance of the more routine tasks and duties assigned to workers in this series. Employees at this level are not expected to perform with the same independence of direction and judgment on matters related to City established procedures and guidelines as are positions allocated to the II level. Since this class is typically used as a training class, employees may have only limited or indirectly related work experience. Employees work under immediate supervision while learning job tasks.

Water Distribution Operator II: This is the full journey level class within the Water Distribution Operator series. This class is distinguished from the Water Distribution Operator I by the assignment of the full range of duties assigned. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies within the work unit. Positions in this class are flexibly staffed and are normally filled by advancement from level I.

Management Analyst II: $124,259.20 - $159,057.60 Annually 
Senior Management Analyst: $133,806.40 - $171,350.40 Annually 

Join Our Team!

Are you passionate about driving impactful projects through grant funding? Valley Water is seeking to hire a dedicated Senior Management Analyst/ Management Analyst II to lead pre-award efforts within our Grants, Compliance, and Claims Management Unit. If you're looking for a role where you can collaborate across multiple teams and contribute to the success of vital water projects, this is the opportunity for you!

Overview:
The Grants, Compliance, and Claims Management Unit with Valley Water is the centralized unit for seeking and managing grants brought in to help fund Valley Water projects. The pre-award side of work within the unit will be administered by this Senior Management Analyst, with support from a Management Analyst II, and oversight by the Grants Unit Manager.
 
Senior Management Analyst (SMA): Core components of the Senior Management Analysts work will include researching grant opportunities and writing grant applications; high levels of collaboration with project teams, grants liaisons in watersheds and water utility divisions, procurement, legal, government relations, capital improvement program, and communications; and tracking/reporting. The position will tie efforts into the two grant roadmaps (i.e. strategic funding plans), assist in preparing updates to the Board and staff via all employee communications, and aid in early compliance reviews (pre-agreement) to ensure Valley Water can meet grant terms and conditions. As a Senior, the position will help implement new grants management software on the pre-award side in coordination with the unit’s compliance and claims staff, assist in updating standard operating procedures, and work with the Unit Manager to clearly define rationale for which grants to pursue.

Management Analyst II: Core components of the Management Analyst II's work will include assisting the SMA in researching grant opportunities and writing grant applications, coordinating with project teams, tracking and reporting grant-related information, assisting with compliance tracking for federal and state grant terms and conditions, and assisting with grant communications such as the bi-monthly Grants One Pager update for the Board of Directors and the Grants Action Team monthly meeting.

Our Commitment: 
Racial equity, diversity and inclusion are integral to Valley Water. We are committed to building and sustaining an inclusive and equitable working environment for all. We believe every member of our team enriches our diversity, contributes to inclusion, and strengthens belonging by broadening our perspective and collective understanding of the world around us to accomplish our mission to equitably provide safe, clean water, natural flood protections, and environmental stewardship. 

Key skills necessary for this position include:

• Grant writing/technical writing
• Attention to detail
• Time management
• Project/program management
• Knowledge of finance/budgeting 
• Knowledge of procurement/contracting
• Software skills (Word, excel, PowerPoint, Smartsheet, DocuSign, financial management software)
• Communications (we work with large teams across the agency as well as with granting agencies)
• Ability to work independently and report out findings

Ideal Candidate's Background Includes:
Applicants whose experience and background best match the ideal experience, knowledge, skills, abilities, and education are considered ideal candidates for the position. To determine the top candidates, each applicant will be assessed based on the ideal candidate criteria as listed below.

Ideal Experience:

• For Management Analyst II: Three (3) years of grant experience performing administrative, operational, management, or financial analysis of complex issues.
• For Senior Management Analyst: Five (5) years of grant experience performing administrative, operational, management, or financial analysis of complex issues.

Ideal Skills and Abilities: 
Management Analyst II:

• Perform responsible and difficult administrative work involving the use of independent judgment and personal initiative.
• Coordinate and participate in administrative, budgeting, and fiscal reporting activities.
  Independently identify, plan, and conduct management, financial, administrative, and operational studies.
• Develop improvements in operations, procedures, policies, or methods.
  Research, analyze, and evaluate new service delivery methods, procedures, and techniques.
• Perform quantitative and qualitative analyses to evaluate assigned projects, programs, and activities.
• Develop and maintain specialized computer software and databases for gathering and analyzing data.
• Interpret, apply, explain, and ensure compliance with applicable federal, state, and local policies, procedures, laws, and regulations, technical written material, and Valley Water policies and procedures.
• Represent the unit/division and Valley Water in meetings with governmental agencies, community groups, and various businesses, professional, and regulatory organizations, and in meetings with individuals.

Senior Management Analyst:
In addition to the qualifications for a Management Analyst II:

• Train, organize, assign, and review the work of assigned staff.
• Analyze, identify options, and make recommendations for the solution of budgetary, procedural, and general management problems and program needs.
• Prepare a variety of administrative, financial, statistical, and analytical reports.
  Recommend, gain stakeholder buy-in, and implement modifications to existing programs, projects, systems, policies, and procedures.
• Collect, interpret, and evaluate highly complex and diverse information and data.
• Manage ambiguity, quantitative or qualitative, to prepare clarity for decision-making.
• Research, analyze, and evaluate new service delivery methods and techniques.
• Research, analyze, and review the project plan for assigned projects and determine workflow needs.
• Research, analyze, and propose integration of legislative and regulatory matters into current area of responsibility.
• Interact with political acumen with elected officials and executive staff.
• Administer and monitor assigned contracts.
• Use common desktop applications and software.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted in the course of work.

Ideal Knowledge: 
Management Analyst II: 

• Complex theories, principles, and practices of public administration as applied to operational unit and program administration.
• Sources of information related to a broad range of Valley Water programs, projects, services, and administration.
• Methods of quantitative and qualitative analyses to evaluate assigned projects, programs, and activities.
• Applicable federal, state, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
• Principles of budget preparation, analysis, forecasting, and control.

Senior Management Analyst:
In addition to the qualifications for Management Analyst II:
Some Knowledge of:

• Principles, practices, and responsibilities involved in leading the work of assigned staff.
• Common desktop applications and software.
• Principles of business writing and report preparation.
  Working Knowledge of:
• Principles and practices of program development and administration.
• Principles of budget preparation, analysis, forecasting and control.
• Methods and techniques of contract administration.

Thorough Knowledge of:

• Theories, principles, and practices of public administration as applied to assigned unit or division.
• Government agency programs such as, but not limited to, finance, budgeting, procurement, human resources, government relations, legal, water utility and watershed operations and management, and/or other related programs.
• Methods and techniques used to analyze business processes and recommend solutions for existing problems.
• Methods and techniques used to collect and analyze data and prepare reports based on findings.          

Ideal Training and Education:
Equivalent to a bachelor’s degree from an accredited college or university with major course work in public administration, business administration, accounting, finance, or a related field.
Directly related experience may be substituted for the college requirement on the basis of one and one-half years of experience for one year of education to a maximum of four years.  

 

Required License or Certificate:
Possession of, or ability to obtain, an appropriate, valid California driver's license. Individuals who do not meet the driver's license requirement due to a disability will be considered for a reasonable accommodation on a case-by-case basis.

RESUME NOT ACCEPTED IN LIEU OF APPLICATION 

POSITION SUMMARY

Under supervision (Account Clerk I) or general supervision (Account Clerk II), performs a wide variety of responsible clerical and technical accounting work involved in performing financial record keeping and reporting duties in support of assigned accounting system, function, or program area including in the areas of utility billing, accounts receivable, accounts payable, payroll, business licenses, and revenue collection and cash management; provides information and assistance to the general public and City departments; maintains file and records; and performs a variety of clerical tasks relative to assigned area of responsibility.

This is a broad classification with individual positions assigned to specific functional areas; duties and assignments may overlap depending on the operational needs of the department and staffing levels.

DISTINGUISHING CHARACTERISTICS

Account Clerk I - This is the entry-level class in the Account Clerk series performing the more routine and less complex clerical accounting support and customer service assignments while learning City policies and procedures. Positions at this level are not expected to function with the same amount of program knowledge or skill level as positions allocated to the Account Clerk II level and exercise less independent discretion and judgment in matters related to work procedures and methods. Work is usually supervised while in progress and fits an established structure or pattern. Exceptions or changes in procedures are explained in detail as they arise. This classification is flexibly staffed with Account Clerk II. Advancement to the “II” level is based on demonstrated proficiency in performing the assigned functions and is at the discretion of higher level supervisory or management staff.

Account Clerk II - This is the full journey level class within the Account Clerk series. Employees within this class are distinguished from the Account Clerk I by the performance of the full range of clerical accounting support duties as assigned including performing the full scope of clerical financial record keeping transactions, customer service functions, and related support duties. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit. Positions in this class series are flexibly staffed and are generally filled by advancement from the “I” level, or when filled from the outside, require prior experience. Advancement to the “II” level is based on management judgment and/or certification or testing that validates the performance of the full range of job duties. This classification is distinguished from the Senior Account Clerk in that the latter is responsible for the more complex and difficult technical duties within the area of assignment and may provide lead direction to other Account Clerk positions.

EXAMPLE OF ESSENTIAL DUTIES – For a complete job description, visit www.ci.ceres.ca.us.

1.       Perform a variety of responsible clerical accounting and financial office support duties in support of assigned accounting system, function, or program area including in the areas of utility billing, accounts receivable, accounts payable, payroll, business licenses, and revenue collection and cash management.

2.       Prepare, maintain, and/or verify a variety of accounting, financial, and statistical records, ledgers, logs, and files; gather, assemble, tabulate, enter, check, verify, balance, adjust, record, and file financial data; codes data according to prescribed accounting procedures; reviews information to ensure accurate reporting; resolve discrepancies; establish and maintain various files and records.

3.       Perform data entry; post receipts and other information to various city accounts and funds.

4.       Assist in the preparation of financial, accounting, and statistical statements, analyses, documents, and reports; assist other accounting staff and departmental management in the preparation of reports; gather and organize data.

5.       Prepare daily City deposits and post appropriate journal entries.

6.       Prepare and submit all warrants and warrant list for review and approval.

7.       Perform a full range of customer service duties related to area of assignment; provide information to the public and City staff requiring the use of judgment and the interpretation of policies, rules, and procedures.