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City of Los Altos
Invites you to apply for the position of:

Communications Officer

$107,060.49 - $130,132.69 Annually

EXCITING OPPORTUNITY! The Police Communications Center is a fast-paced environment serving first responders and the community during emergency and non-emergency events. Communications Officers interact daily with the public and law enforcement personnel through phone calls, 9-1-1 events, in person and over the police radio system. We are looking for highly skilled professionals who can multi-task and react calmly during emergency situations, while making quick decisions and determining the nature and severity of service calls. If you are looking to make a difference in the City of Los Altos while working in the Communications Center, this position is for you!

ABOUT THE POSITION

Under general supervision, the Communications Officer, as a member of the Police Department, transmits and receives information over the police and public works radio system; dispatches routine and emergency calls for service; types, records, and files information; handles emergency and non-emergency telephone calls utilizing complex technical aids, such as computer aided dispatch systems (CAD), and performs related work as assigned.

Essential and other important responsibilities and duties may include, but are not limited to, the following:

• Receives emergency and non-emergency telephone calls from the public for police, fire, or other emergency services; determines the nature of the call and the resources necessary to respond.
• Monitors police radio communications; maintains contact with police units to track officer status and respond to need for additional resources; monitors various radio channels to keep abreast of county-wide police activities affecting the City and assist other county agencies with mutual aid.
• Prioritizes requests for police and other public safety services; determines availability and location of patrol units; transmits information and dispatches police personnel and equipment in response to calls; routes calls for fire and emergency medical assistance to the Santa Clara County Fire Department.
• Assists police personnel in the field by quickly and accurately researching and relaying criminal history information and other requested data.
• Receives and coordinates requests for emergency Public Works assistance outside of the City’s normal business hours (pertaining to full municipal services in Los Altos, and sewer maintenance requests in Los Altos Hills and the surrounding unincorporated areas).

Click here to view the full job description and duties.

IDEAL CANDIDATE

Is highly professional, patient, respectful, and ethical; possesses excellent problem-solving skills; ability to multi-task in stressful situations. Communicates effectively and proactively both verbally and in writing. Enjoys working in a small-town atmosphere with an engaged public, including merchants, property owners and residents.

MINIMUM QUALIFICATIONS

KNOWLEDGE OF: Standard office methods, procedures, software and equipment; Geography of the local area; General public safety communications practices; Principles of customer service.

SKILL AND ABILITY TO: Multi-task and prioritize; Efficiently use radio and other communications equipment; Communicate effectively, both orally and in writing; Analyze situations quickly and accurately; Maintain composure and work effectively under pressure; Understand and follow oral and written direction; Demonstrate initiative and exercise good judgment in the performance of duties; Establish, maintain, and promote positive working relationships with employees, other agencies, and the public.

EXPERIENCE, EDUCATION, & CERTIFICATES:

Any combination of the listed experience and education requirements may lead to a qualifying application. A typical way to obtain the knowledge and abilities would be:

Experience:

• A minimum of one year of public safety radio dispatching and/or basic clerical experience is required

Education:

• Possession of a High School Diploma or G.E.D. equivalent is required.
• Proof of successful completion of either the Criticall Dispatcher test with a passing score or the P.O.S.T. Entry-level Dispatcher Test with a T-score of 50 or above. (Lateral applicants that are currently employed as a Public Safety Dispatcher (non-probationary) do not need to submit proof of test scores, however a California POST Dispatcher Academy Certificate is required.)
• Completion of college-level coursework is highly desirable

Certificates:

• Possession of a typing certificate with a minimum of 50 wpm dated within one year of the application date must be included as an attachment.
• Possession of Basic P.O.S.T. Dispatch Certificate is highly desirable and may be substituted for work experience.

This position will require the ability to work rotating shifts on an on-going basis, including irregular hours on short notice. This position will also be assigned a uniform to wear during work hours.

EQUAL OPPORTUNITY EMPLOYER

The City of Los Altos is an equal opportunity employer and does not discriminate in employment on the basis of a person’s race, religious creed, color, national origin, ancestry, mental or physical disability, medical condition, marital status, sex, age or sexual orientation. Candidates with a disability, which may require special assistance in any phase of the application or testing process, should advise City of Los Altos upon submittal of application. Documentation of the need for accommodation must accompany the request.

LIMITATIONS AND DISCLAIMER

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

POSITION SUMMARY:
Under general supervision, the Police Officer performs a variety of law enforcement, crime prevention, and public service duties; controls traffic flow, enforces State and local traffic regulations; and performs additional related tasks as assigned. This position will serve the public in traffic enforcement, patrol operations, and community-oriented policing assignments. Specialty assignments include Investigative Services, Auto Theft, School Resource Officer, Motorcycle Officer, SWAT, Hostage Negotiations, Tactical Response, and K-9 Officer positions. 

The Police Officer position may be filled by an entry-level applicant. Entry Level applicants will be sent to a POST-approved academy upon appointment and enter into the field training program immediately upon graduation from a POST-approved academy.  

 MINIMUM QUALIFICATIONS:

• KNOWLEDGE OF:
  The City of Los Altos geographical area, demographic make-up, government structure, and current challenges faced by the community. The candidate should have an understanding of the local community’s expectations with regard to public safety services and current challenges facing the city. The candidate should understand modern police methods and procedures, as well as community oriented policing and problem solving, and have an overall understanding of current events and issues surrounding the law enforcement profession as a whole.
   
• SKILL & ABILITY TO:
  Observe and accurately remember names, faces, numbers, incidents and places; learn and interpret laws, regulations, policies and procedures; carry out oral and written directions; analyze situations and make quick decisions requiring sound judgment; communicate situations; operate a variety of specialized police department equipment including computerized telecommunications and dispatch equipment; become proficient in self-defense techniques and in the care and use of firearms; maintain level of knowledge and physical condition required for satisfactory job performance; establish and maintain accurate records; prepare concise, comprehensive reports; communicate effectively; act with resourcefulness, courtesy and initiative; exercise independent judgment; and establish and maintain effective working relationships with employees and the general public.
   
• EXPERIENCE & EDUCATION:
  • Must be at least 21 years of age 
  • Must be a U.S. citizen or permanent resident alien who is eligible and has applied for citizenship 
  • Possession of a high school diploma or G.E.D. equivalent is required 
  • An Associate Degree or completion of sixty (60) semester units of college level courses is highly desirable 
  • Must possess a valid California driver’s license with a satisfactory driving record 
  • Must provide verification of the following test results (Verification must be provided on agency letterhead where test was administered, must include test results, and tests must have been completed within 1 year of application date):  
    • Must have completed the California POST Entry-Level Law Enforcement Test Battery (PELLETB)
      • Must have successfully completed the California POST physical agility test (known as the Work Sample Test Battery (WSTB)
    • Must be able to successfully complete a 1.5 mile run in 14 minutes or fewer
       

THE IDEAL CANDIDATE POSSESSES THE FOLLOWING CHARACTERISTICS:
Is highly professional, patient, respectful, and ethical; possesses excellent problem-solving skills, ability to multi-task, and a can-do attitude; communicates effectively and proactively, both verbally and in writing; enjoys working in a small town atmosphere with an engaged public, including merchants, property owners and residents. 

PHYSICAL REQUIREMENTS / GENERAL WORKING CONDITIONS:
Requires work, which may be strenuous and hazardous; includes working rotating shifts, as well as weekends and holidays.
 
COMPENSATION & BENEFITS:
The salary range for this position ranges from $109,308.45 up to $132,865.10 annually. Placement within the range will be DOE. This is a full-time, non-exempt position represented by the Los Altos Peace Officer’s Association.

The benefits package offered by the City includes: 

• Retirement: 
  • CalPERS retirement plan for Classic I members is 3% @ 50 with employee paying a contribution of 9%
  • CalPERS retirement plan for Classic II members is 3% @ 55 with employee paying a contribution of 9%
  • For new CalPERS members, retirement benefits are pursuant to the California Public Employee’s Retirement Reform Act of 2013 (PEPRA), employees hired on or after January 1, 2013 will have a retirement formula of 2.7% @ 57 with employee paying a contribution of 13%
• Health Plans: Choice of HMO or PPO plans through CalPERS Health with most family plans covered at 100%.
• Dental/Vision: City also offers a dental and vision reimbursement plan.
• City-paid life insurance of $50,000; additional life insurance purchase option
• Quality of Life Wellness Benefit $1,300 Annually
• Flexible Spending Plan: Dependent care and health care reimbursement plan available 
• Deferred Compensation: Voluntary participation in either Nationwide or ICMA-RC 
• Holidays: 13 annual holidays, plus 2 float days OR holiday compensation
• Vacation: Starting at 10 days annually 
• Sick Leave: Allowance of 12 days annually
• Employment Assistance Program
    

APPLICATION PROCEDURE:
A complete City application, Cover Letter, and Resume must be received. The recruitment will remain open until filled.
 
SELECTION PROCESS:
The applicants most closely matching the City's desired qualifications and organizational needs will be invited to participate in the oral board interview process. Following the initial oral board interview, a following departmental interview may be scheduled. Prior to hire, candidates will be required to successfully complete a pre-employment process, including a polygraph examination, pre-employment physical and mental health evaluation. 

EQUAL OPPORTUNITY EMPLOYER:
The City of Los Altos is an equal opportunity employer and does not discriminate in employment on the basis of a person’s race, religious creed, color, national origin, ancestry, mental or physical disability, medical condition, marital status, sex, age or sexual orientation. Candidates with a disability, which may require special assistance in any phase of the application or testing process, should advise City of Los Altos upon submittal of application. Documentation of the need for accommodation must accompany the request.

LIMITATIONS AND DISCLAIMER:
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Calling all recent Police Academy graduates! Join our team as an officer and contribute to the City of Los Altos Police Department's commitment to excellence.  Apply now to be a part of our dynamic and dedicated department. 

 

Police Officers play a dynamic role in law enforcement, combining crime prevention and public service. This position involves engaging in diverse assignments such as traffic enforcement, community-oriented policing, and specialized roles like Investigative Services, SWAT, and K-9 Officer positions. Entry-level applicants will undergo training at a POST-approved academy and transition into a field training program upon graduation, ensuring a comprehensive and impactful start to their law enforcement career.

 

Academy Graduate applicants will enter into the field training program immediately upon appointment.

 

About the Los Altos Police Department:

The Los Altos Police Department is a progressive organization consisting of 32 sworn officers and 15 non- sworn personnel dedicated to providing a high level of service to the community. The department is committed to the concept of community-oriented policing and continually strives for excellence, taking pride in themselves, the community they serve and their dedication to making a positive contribution to the field of law enforcement.

 

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

1. Patrols the City in a radio car and on foot
2. Answers calls for protection of life and private property and the enforcement of City, County, and State laws
3. Participates in criminal investigations
4. Interviews victims, complainants and witnesses
5. Conducts physical arrests of criminal suspects

EXPERIENCE AND EDUCATION:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

EXPERIENCE:

• Must be at least 21 years of age
• Must be a U.S. citizen or permanent resident alien who is eligible and has applied for citizenship
• Must be able to successfully complete a 1.5 mile run in 14 minutes or fewer

EDUCATION:

• Possession of a high school diploma or G.E.D. equivalent is required
• An Associate Degree or completion of sixty (60) semester units of college level courses is highly desirable 

LICENSES & CERTIFICATIONS:

• Must possess a valid California driver’s license with a satisfactory driving record
• Must possess certificate of completion or diploma from a POST-approved Police Academy
• Must provide verification of the following test results: (Verification must be provided on agency letterhead where test was administered, must include test results, and tests must have been completed within 1 year of application date):
  1. Must have successfully completed the California POST Entry-Level Law Enforcement Test Battery (PELLETB) with a T-score of 50 or higher
  2. Must have successfully completed the California POST physical agility test (known as the Work Sample Test Battery (WSTB)) with a score of 320 or higher

RECRUITMENT PROCESS:
The recruitment will remain open until the position is filled. Prior to hire, candidates will be required to successfully complete a pre-employment process, including a Live Scan background investigation. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose a conviction will result in disqualification or termination.   

IDEAL CANDIDATE

Is highly professional, patient, respectful, and ethical; possesses excellent problem-solving skills, ability to multi-task, and a can-do attitude; communicates effectively and proactively, both verbally and in writing; enjoys working in a small town atmosphere with an engaged public, including merchants, property owners and residents.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Requires work, which may be strenuous and hazardous; includes working rotating shifts, as well as weekends and holidays.

EQUAL OPPORTUNITY EMPLOYER

The City of Los Altos is an equal opportunity employer and does not discriminate in employment on the basis of a person’s race, religious creed, color, national origin, ancestry, mental or physical disability, medical condition, marital status, sex, age or sexual orientation. Candidates with a disability, which may require special assistance in any phase of the application or testing process, should advise City of Los Altos upon submittal of application. Documentation of the need for accommodation must accompany the request.

LIMITATIONS AND DISCLAIMER

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

The Organization

Fremont is a well-managed and innovative city! Located in the heart of the Bay Area and Silicon Valley, Fremont prides itself on innovation, clean technology and advanced manufacturing, a low crime rate, great schools, a low unemployment rate, quality parks, nearby open space, and an incredibly diverse population of over 235,000 residents. As a full-service city, Fremont employs 962 regular employees and operates on a FY 2020-21 General Fund budget of $213.4 million. With its strong and diversified business base, Fremont is an important economic force in the region. The City strives to be an innovator in municipal government, with dynamic leadership provided by the City Council and City Manager.

The Department

The Human Resources Department is responsible for the following program activities:
• Recruitment and selection
• Classification and compensation
• Employee and labor relations
• Organizational development
• Employee benefits and payroll administration

The Position

The Human Resources Analyst I/II will perform a wide range of responsibilities in the Human Resources Department. The current vacancy will primarily focus on recruitment and examination responsibilities. This recruitment may also be utilized to fill an additional vacancy to support the benefits function within the Human Resources Department.

Examples of job responsibilities may include, but not limited to the following:
• Compile and analyze HR metrics and data from a variety of sources and HR systems (NEOGOV and PeopleSoft 9.2) to make recommendations.
• Prepares reports with data results, including presenting and explaining findings/recommendations related to human resources policies and processes.
• Assists in the interpretation and application of human resources rules, policies, legislation and MOUs.
• Recruitment & Examination:
− Plan, develop and administer the full cycle recruitment/selection process and activities.
− Provide analytical support with position classification/compensation to support client departments’ hiring/staffing needs.
− Identify and implement industry best practices for hard-to-fill positions.
− Utilize social media and other recruitment marketing sources to attract and increase candidate pools.
− Implement efficiencies that will result in reducing the time to hire.
• Benefits Administration:
− Provide analytical support with the administration of benefits programs, including the City’s retiree medical reimbursement program, deferred compensation governance, leave administration, Affordable Care Act (ACA) and the City’s annual open enrollment process.
− Support HRIS (PeopleSoft 9.2) testing activities to support benefits programs and processes: open enrollment, ACA, CalPERS, including the development and implementation of new functionality (e.g.., onboarding) within PeopleSoft 9.2.

About Us

Fremont is a well-managed and innovative city! Located in the heart of the Bay Area and Silicon Valley, Fremont prides itself on innovation, clean technology and advanced manufacturing, a low crime rate, great schools, a low unemployment rate, quality parks, nearby open space, and an incredibly diverse population of over 235,000 residents.  As a full-service city, Fremont employs 962 regular employees and operates on a FY 2020-21 General Fund budget of $213.4 million.  With its strong and diversified business base, Fremont is an important economic force in the region.  The City strives to be an innovator in municipal government, with dynamic leadership provided by the City Council and City Manager.  

The Department

The Community Development Department provides community planning, engineering, code enforcement, and building permit and inspection services. Using the City's General Plan and zoning and subdivision ordinances, the Department acts as the steward of the community by assisting the public through mandated development project reviews, the subdivision of land, and related public improvement plans.
 
To safeguard life, health, property, and the public welfare, the Department is also responsible for ensuring that buildings and public improvements are designed and constructed according to established standards and governing regulations. The City's capital assets - such as streets, parks, and public buildings - are designed and constructed under the Department's auspices.

The Position & Responsibilities

- Performs inspections, plan check, and related duties in the specialized field of mechanical building inspections.
- Investigates unlisted equipment and suspect substandard installations to determine product equivalency.
- Resolves disputes over interpretation and application of building codes.
- Reviews building plans to determine compliance to specialized systems and methods and schedules of inspection.
- Meets with City officials, business representatives and the general public to discuss specialized facets of inspection, including procedures and problems.
- Represents the City at meetings and conferences.
- Reviews and approves building permits.
- Trains staff in assigned building inspection specialty.
- Performs combination building inspection duties.
- Prepares correspondence and reports.
- Maintains building inspection records.

The Organization

Fremont is a well-managed and innovative city! Located in the heart of the Bay Area and Silicon Valley, Fremont prides itself on innovation, clean technology and advanced manufacturing, a low crime rate, great schools, a low unemployment rate, quality parks, nearby open space, and an incredibly diverse population of over 235,000 residents.  As a full-service city, Fremont employs 962 regular employees and operates on a FY 2020-21 General Fund budget of $213.4 million.  With its strong and diversified business base, Fremont is an important economic force in the region.  The City strives to be an innovator in municipal government, with dynamic leadership provided by the City Council and City Manager.  

The Department

The Human Resources Department consists of a total staff of 15 and is responsible for the following program activities:
- Recruitment and selection
- Classification and compensation
- Employee and labor relations
- Organizational development
- Employee benefits and payroll administration

The Position

The Human Resources Benefits & Payroll Manager is one of three division level manager positions reporting to the Human Resources Director.  The position is a working manager and has overall responsibility for planning, managing and evaluating the benefits and payroll activities, programs and staff (Human Resources Analysts and Technicians) within the division.  Major responsibilities include, but are not limited to:
- Manage and coordinate a diverse portfolio of medical, dental, vision and other employee benefits plans and programs, including short term and long term disability, flexible spending accounts, basic and supplemental life,  deferred compensation and many other benefits plan options.
- Monitor the developments and legislation related to human resources benefits and payroll-related matters, including evaluating the impact upon City operations, and recommends and implements policy and procedural improvements.
- Manage and assist the team with troubleshooting and initiating the appropriate resolution on a variety of benefits and payroll issues.
- Lead and engage the benefits and payroll team to update and modernize administrative policies and processes.
- Manage and coordinate the annual benefits open enrollment process.
- Partner and coordinate with benefits providers and the City’s benefits broker to obtain the best rates and coverages for a variety of products.
- Conduct benefits costing and analysis in support of the labor negotiation process.
- Oversee administrative benefits/payroll activities, which includes benefits billing and reconciliation, audits, CalPERS disability retirements, the City’s retiree medical reimbursement program and responding to public records act requests.
- Manage and facilitate the City’s Deferred Compensation Governance work plan items in partnership with the Deferred Compensation Governance Committee.

City of San Mateo

Department of Parks & Recreation

A POSITION IS OPEN FOR:

MAINTENANCE ASSISTANT I

This is a temporary part-time position:  Approximately 20-40 hours per week depending on the needs of the department.

Position:         Per Diem Maintenance Assistant I

Salary:             $19.71 – $22.50 hourly (depending on experience)

Job Type:        Part time (20-40 hours per week)

Location:        Park Yard

                        2001 Pacific Blvd, San Mateo, CA 94403

Hours:             Variable days, 7:00 a.m. – 3:30 p.m.

Application:    Application process is open until filled

THE POSITION: Under close supervision, perform unskilled manual and semi-skilled manual park maintenance work, and perform related work as required.

EXAMPLES OF WORK PERFORMED:

• Cleaning restrooms, emptying garbage cans
• Removing weeds and trash from parks
• Assist in mowing, edging, pruning, fertilizing, and seeding
• Perform a wide variety of general grounds and facility maintenance work including raking leaves, cleaning walkways, removing debris, cleaning restrooms, and related work.
• Water, weed, prune, renovate, and landscaped areas.
• Turf care including mowing, thatching, fertilizing, plugging, and installation of new turf areas.
• Prepare soil and plant flowerbeds, shrubs, and landscape areas, including staking, fertilizing and other necessary procedures.
• Utilize a wide variety of hand and power tools and landscape maintenance equipment.
• Move and install park and recreation equipment.
• Assist in loading, transporting, and unloading equipment, materials, debris, and other heavy objects related to maintenance.
• Perform related duties as assigned.

MINIMUM QUALIFICATIONS: The incumbent should have the ability to read, write, and carry out oral and written directions, maintain cooperative work relationships, and operate various park maintenance equipment. Individuals must possess a valid California Driver’s License and a good driving record (recent DMV printout required). This is seasonal work which will include weekends and holidays depending on the needs of the department.

Covid-19 Vaccination Requirement:

In order to promote a safe and healthy workplace for employees and members of the public who interact with employees or visit City of San Mateo worksites and facilities, the City requires all new hires to be fully vaccinated prior to their start date as a condition of employment. This vaccination requirement applies to all merits, per diems, retired annuitants, student assistants, interns and re-hires appointed by the City after January 10, 2022. Fully vaccinated means that the person received, at least 14 days prior, either the second dose in a 2-dose Covid-19 vaccine series (e.g. Pfizer or Moderna), or a single-dose Covid-19 vaccine (e.g. Janssen), as defined by the CDC. Candidates requesting a reasonable accommodation request for an exemption from this vaccination requirement based on a medical condition or a sincerely held religious belief must notify lcoles@cityofsanmateo.org or (650) 522-7264 and complete the appropriate Accommodation Request form prior to the start date of employment. The City will review exemption requests on a case-by-case basis.

HOW TO APPLY: Interested candidates should submit an online City of San Mateo employment application at www.CalOpps.org.

Or submit an official City of San Mateo Employment Application to City of San Mateo Park Yard, 2001 Pacific Blvd, San Mateo, CA 94403.

Applications are available at City of San Mateo Human Resources Department, 330 W 20th Ave, San Mateo and the City of San Mateo Park Yard, 2001 Pacific Blvd, San Mateo.

All applications will be reviewed in detail and the most qualified applicants will be invited to interview. The most successful applicants will be hired pending all necessary paperwork, DMV, and work history check. On the first day of employment individuals will be required to provide documentation for proof of authorization to work in the United States.

Should you have questions regarding this position, please contact the Parks Division at (650) 522-7420 or email parks@cityofsanmateo.org

The City of San Mateo is an Equal Opportunity Employer and does not discriminate on the basis of age, sex, national origin, race, color, political affiliation, or disability.

The Position

The Human Services Department currently has a part-time Counselor position in the Aging and Family Services (AFS) Division’s Senior Peer Counseling program.  The Counselor position is an integral member of the Senior Peer Counseling program offering supervision and training to the senior peer counselors who in return provide emotional and mental health support to homebound elders in their place of residence. In collaboration with a clinical supervisor and other members of a multidisciplinary team, such as AFS care managers, the Counselor will provide active guidance, leadership and training to the senior peer counselors and limited direct care services to the seniors in home. The Counselor will interact with seniors and their families by conducting in-home assessments, using the Diagnostic and Statistical Manual of Mental Disorders, Fifth Edition (DSM 5), to develop thoughtful and creative care plans. In addition, the Counselor will provide reports that are due as part of the contract. 

The Ideal Candidate

The ideal candidate will be a Licensed Marriage and Family Therapist, Licensed Clinical Social Worker, Licensed Professional Clinical Counselor, or Licensed Psychologist.  Additionally, the selected candidate will demonstrate excellent customer service; maintain effective working relationships with internal and external customers; exhibit skills in oral and written communication; demonstrate creative problem solving techniques; experience working with older adults and different ethnic and cultural groups; display keen observation and evaluation skills of clients; and supervisory experience and facilitation of groups is highly desirable.

Minimum Qualifications

Any combination of education and experience that would provide the knowledge, skills and abilities required to perform the essential duties of the job would be qualifying.  A typical way to accomplish this includes:

Education: Master’s degree in Psychology, Social Welfare, or comparable field.

Experience:

Two (2) years of progressively responsible experience providing counseling services.

Special Requirements:  This position may be required to work other than business hours and requires the ability to travel independently within and outside of City limits.

Examples of Responsibilities

· Receives and reviews requests for services

· Conducts intake evaluations in the homes of the seniors to determine type and severity of problems

· Creates new client files and maintain accurate record and documentation of the program

· Creates reports per contract guidelines

· Conducts weekly consultation group for the peer counselors

· Conducts monthly training for the peer counselor on topics relevant to counseling as well as train and recruit new counselors once a year

· Assigns counselors to new cases and assess the quality of services

· Supervises work of the peer counselors in group and individual consultation

· Interviews clients, relatives and other involved persons to evaluate clients' needs and assess clients condition

· Coordinates plan with supervisor, staff, institutions, private practitioners and any other member of the  multidisciplinary teams as needed

· Makes mandated reports as necessary

DEADLINE TO APPLY: Next review scheduled for April 9, 2021; Open Until Filled

THE POSITION: 
The City of Hayward is excited to announce its recruitment for the position of Communications Operator (Dispatcher).

Note: The eligible list established from this recruitment may be used to fill Call Taker vacancies.
Monthy Salary: $5,541 - $6,732

DEFINITION

To operate a computer aided dispatch system receiving calls and dispatching police, fire or other City services.

DISTINGUISHING CHARACTERISTICS

This is a journey technical level position in which incumbents are expected to independently perform the full range of duties assigned. This class is distinguished from the Communications Supervisor in that the latter provides technical and functional supervision over assigned communication personnel.

The Communications Center in the Support Services Division of the Hayward Police Department is responsible for dispatching both Police and Fire Services throughout the City of Hayward. The Hayward Police Department is one of 18 CALEA (Commission on Accreditation for Law Enforcement) accredited police departments in California and is committed to maintaining CALEA's high standards and broadly recognized excellence.
The Communications Center is frequently the first point of contact that a member of the public will have when requesting assistance from the City of Hayward. The information gathered by the communications operator during this contact is critical to a positive outcome. The Communications Center consists of six (6) stations with each communications operator assigned to a specific job.
 


 

Essential Duties

Duties may include but are not limited to the following: 

Receives emergency and non-emergency calls from the public, private companies and other jurisdictions.

Dispatches police and fire personnel or other City services in response to such calls.

Relays emergency and non-emergency information to public safety personnel in the field.

Relays information to other agencies as required.

Monitors multiple frequencies.

Maintains accurate record of location and status of public safety units.

Operates a manual dispatch system when necessary.

Assists in relaying information during response to natural disasters.

Performs related work as necessary.

JOB RELATED AND ESSENTIAL QUALIFICATIONS

Knowledge of:

• English usage, including comprehension and grammar.

Ability to:

• Read and comprehend information and instructions.
• Learn to operate manual and computer aided radio and telephone equipment in dispatching public safety equipment and personnel.
• Perform several job tasks effectively under pressure for sustained periods of time.
• Memorize and retain information from a variety of sources.
• Interpret information from distraught, incoherent or angry callers and relay critical facts to appropriate emergency or nonemergency personnel.
• Assign priorities both to incoming calls and to the dispatch of calls for service.
• Speak clearly and concisely via radio, telephone and in person.
• Respond to requests for emergency and nonemergency services in a professional and courteous manner.
• Type accurately at a speed of 35 words per minute.
• Work various shifts, including day, swing and graveyard as well as weekends and holidays.
• Establish and maintain effective working relationships with those contacted in the course of work.

A complete job description and list of duties can be found at www.hayward-ca.gov.

Minimum Qualifications

EXPERIENCE AND EDUCATION

Any combination equivalent to experience and education that could likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Experience: Two (2) years of heavy public contact experience while performing multiple tasks simultaneously. Public Safety dispatch experience is desirable.

Education: Equivalent to the completion of the twelfth (12th) grade.

Licenses and Certificates: Completion of the California Commission on Peace Officer Standards and Training (POST) Basic Public Safety Dispatcher course is highly desirable.

OTHER REQUIREMENTS
Typing Certificate: A typing certificate with 35net words per minute must accompany your application.

Supplemental Information

 
PROBATIONARY PERIOD: Two (2) years

Candidates must submit a completed City of Hayward job application and typing certificate, which fully describe the nature of their professional experience and qualifications.  Be sure to scan and attach a copy of your typing certificate to your on-line application; however certificates may also be emailed to employment@hayward-ca.gov, no later than the date of the oral exam should you be invited to participate. Please be sure to indicate your first name and last name in the email and the position the typing certificate should be applied to.   Applications submitted without all required materials will not be considered.

Based on the information provided, those best qualified maybe invited to the next phase of the process, which may include an oral, practical, and/or written examination.

Next Review - April 9,  2021
Pre-Background Questionnaire Survey - Week of April 12, 2021
*Written Examination (Post Dispatcher Test) - Week of May 17, 2021
Typing Certificate Deadline - Date of Oral Panel 
Oral Panel Interviews - Week of June 28, 2021

Please note; these future dates are tentative and subject to change at the City's discretion.
*Candidates must submit a completed job application and valid typing certificate as described in this bulletin to be reviewed.  Candidates may also provide a POST Dispatcher T-Score of 48 or above from within the last 12 months of the application date by no later than 15 days in advance of the written examination  or participate in the City's administration of the POST Dispatcher Test.

The examination process will result in a ranked eligible register of candidates for hiring consideration by the department.  Actual hire depends on success in the departmental selection process.

Candidates under final consideration for employment with the City should expect to undergo an employment background/reference check that may include, but is not limited to: employment history, confirmation of educational credentials and degrees, licenses including driver's license, registrations, certificates, and other credentials as part of the appointment process. Some positions, depending on the nature of the work, also require a credit check and a review of Summary Criminal History obtained from the State Department of Justice through Live Scan Fingerprinting.

Candidates are encouraged to apply online at www.hayward-ca.gov under the Current Vacancies tab or at www.GovernmentJobs.com.  Paper applications can be obtained by visiting the Human Resources Department at Hayward City Hall located at 777 B Street, Hayward, CA  94541.  Office hours are Monday through Friday, 8 a.m. to 5 p.m.