Search Jobs

San Mateo County Health is seeking a well-qualified individual for the position of IS Data Specialist III to join team.

 

About San Mateo County Health (SMCH)

SMCH is comprised of nine service providing divisions (San Mateo Medical Center & Medical Clinics, Behavioral Health and Recovery Clinics, Aging and Adult Services, Public Health, Environmental Health, Family Health, EMS, Correctional Health, and Healthcare Coverage) and five support divisions (Admin, Communications, Finance, Health IT, and LEAP Institute).

 

The ideal candidate will develop Ad Hoc and Automated/Scheduled reports for San Mateo County Health (SMCH). This position will work on reports for all San Mateo County Health divisions, with a heavy focus on Hospital financial and operational reporting. Reports are primarily written in TSQL and are scheduled using Mirth Connect. The report inputs are primarily MS SQL databases and csv datasets from multiple eHR applications. The reports are primarily output into Excel Pivot Tables, csv data sets, or PowerBI dashboards. This position will be heavily focused on implementing our Regulatory Reporting in our new Data Platform from Innovaccer. and may produce reports for the Epic Build Team.

 

The position will monitor automated jobs for success and respond as necessary. This position could also be working with Health IT staff to automate data engineering ELT (Extract-Load-Transform) tasks, document current data processes, and other duties as assigned. The role involves creating and supporting SQL procedures and job scheduling scripts, requiring knowledge of health and health finance terminology, and a thorough understanding of health privacy regulations such as HIPAA and 42CFR Part II.

 

Preferred experience includes working with eClinical Works (eCW) data structures, Cerner/Soarian/DSS data structures and tools, Envision financial, revenue, and reconciliation reporting, and familiarity with state and federal reporting programs like GPP, UDS, QIP, and FQHC. Additional skills in producing audit and compliance reports, optimizing SQL queries and databases, and interfacing systems using HL7 v2, v3, and FHIR are highly valued. Bonus experience includes programming in C#, R, or Python, working with EPIC data structures and tools, Innovaccer DAP, managing a Master Patient Index (MPI) and a Health Information Exchange (HIE), producing Crystal Reports, performing statistical analytics, and working with Medicare, Medi-Cal, and Health Plan of San Mateo (HPSM). Familiarity with state and federal system data structures such as CAIR2, CalREDDIE, and ARIES is also a plus.

 

NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.

 

Examples Of Duties

Duties may include, but are not limited to, the following:

• Programming in SQL
• Gathering requirements
• Designing reports
• Troubleshooting errors
• Scheduling jobs
• Verification and validation of reports
• De-identifying data
• Creating graphs

 

Qualifications

Knowledge of:

• Various procedures/commands related to Relational Database Management System (RDBMS) design, analysis, and programming.
• Advanced data management theory, principles, and practices and their application to a wide variety of services and programs.
• Various software packages including word processing, spreadsheet, SQL database and database management, and reporting tools.
• Advanced principles and practices of designing, configuring, and implementing system backup solutions.
• Principles and practices used in the operations, maintenance, repair, and administration of assigned systems and equipment.
• Technology, hardware and software, and current applications related to GIS.
• Technology, hardware and software, current applications and methods related to Open Data and/or Open Government.
• ETL processes for data loads between disparate systems.
• Techniques and methods of database system evaluation, implementation, and documentation.
• Troubleshooting, configuration, and installation techniques.
• The organization, operation, and functions of the department as necessary to assume assigned responsibilities and to determine appropriate point of escalation.
• Applicable regulatory relevant to assigned area of responsibility.
• Principles and procedures of record keeping.
• Modern office practices, methods, and computer equipment and applications related to the work.
• English usage, spelling, vocabulary, grammar, and punctuation.
• Techniques for providing a high level of customer service by effectively dealing with vendors and County staff.

 

Skill/Ability to:

• Perform complex technical support functions for assigned responsibilities; troubleshoot problems and take appropriate action or escalate to appropriate staff as needed.
• Diagnose complex problems, perform remedial actions to correct problems, and/or recommend and determine solutions.
• Oversee and perform complex functions in the installation, implementation, testing, and maintenance of a variety of database systems and other components.
• Perform advanced analyses of informational requirements and needs, identify problems, provide technical advice and consultation, and ensure efficient computer system utilization.
• Analyze data and recommend logical solutions to problems.
• Interpret, apply, explain, and ensure compliance with Federal, State, and local policies, procedures, laws, rules, and regulations.
• Deal tactfully with the customers and staff in providing information, answering questions, and providing customer service.
• Establish and maintain a variety of filing, record keeping, and tracking systems.
• Operate modern office equipment including computer equipment and specialized software applications programs.
• Use English effectively to communicate in person, over the telephone, and in writing.
• Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.
• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

 

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Equivalent to graduation from an accredited four-year college or university with major coursework in management information systems, computer science, or a related field and four (4) years of progressively responsible experience in database management specific to the specialty area assigned which includes logical and physical database administration; integration; business intelligence, analytics, and report scripting; and/or data quality and integrity. Additional related experience may substitute for education requirement on a year-for-year basis, up to four (4) years.

 

Licenses and Certifications:

• Some positions may require possession of, or ability to obtain, a valid California Driver's License.
• Some positions may require possession of information technology industry recognized certifications.
• Some positions may require ability to pass security background check.

 

Tentative Recruitment Schedule

Final Filing Date: Tuesday, August 20, 2024

Application Screening: Wednesday, August 21, 2024

Panel Interviews: Thursday, August 29, 2024 and/or Friday, August 30, 2024

The County of San Mateo’s Information Services Department seeks a qualified IS Technology Business Analyst II.

Under general supervision, this position performs complex and technical systems maintenance, operational duties, and/or modification of application systems; serves as a liaison between system users and information technology staff, vendors, and service providers; provides technical and analytical support and training to system users; performs system administration functions to ensure security and effective operation; develops and maintains a variety of automated files, records, and databases; prepares and distributes new procedures, training materials, and a variety of scheduled and adhoc reports; and performs related work as required.

The ideal candidate for this position will have:

• Experience gathering and documenting business and technical requirements for business systems implementation and/or enhancements
• Expertise in coordinating user acceptance testing, changes to business processes, and training users
• Experience working with data to create effective business intelligence dashboards, which provide a snapshot into the current health of the organization while identifying opportunities for improvements
• Excellent communication, documentation, diagraming and presentation skills
• Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities
• Strong organization, time management and follow-up skills
• Strong interpersonal skills
• Have attention to detail and ability to deconstruct ambiguous processes and requirements
• Ability to work independently to perform responsibilities effectively and efficiently
• Experience working and leading in a team-oriented, collaborative environment
• Excellent computer, application and system understanding ability
• Excellent data management and business analytics
• Ability to understand & develop simple applications, forms and APIs
• Excellent Microsoft office tools expertise, including Excel, Word, Visio and PowerPoint
• Ability to learn new software/system applications

 

SUPERVISION RECEIVED AND EXERCISED

Receives general supervision from assigned supervisory or management personnel. This position exercises no supervision of staff.

 

CLASS CHARACTERISTICS

IS Business Analyst II: This is the journey-level class in the IS Business Analyst series responsible for serving as a liaison between system users and information technology staff, vendors, and service providers. Responsibilities require the use of tact, discretion, and independent judgment and to have full and thorough knowledge of the concepts, practices, procedures, and policies of assigned function. This classification is distinguished from the IS Business Analyst III by the complexity and size of the applications supported and the amount of discretion exercised over problems and resolutions, as well as the latter serves as a technical leader and subject matter expert in specific area(s).

 

This is a limited term, at-will position. Limited Term Employees are assigned to assignments not to exceed three years. They receive medical and dental benefits, similar to regular employees, and a defined contribution retirement plan.

 

Qualifications

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Education: Equivalent to graduation from a four-year college with major coursework in public administration, business administration, information systems, or closely related field. Additional related experience may substitute for education requirement on a year-for-year basis, up to four (4) years.

Experience:

IS Business Analyst I: One (1) year of experience a position that would provide knowledge of department-specific programs, processes, and/or operations and specific to the specialty area assigned which includes report design, writing, and generation; business analysis; technical writing; system administration; vendor relationship management; and/or departmental information security.

 

IS Business Analyst II: Three (3) years of responsible experience in a position that would provide knowledge of department-specific programs, processes, and/or operations, including at least one (1) year of experience in the planning, implementation, oversight, and/or utilization of automated information systems and applications used to support departmental activities and specific to the specialty area assigned which includes report design, writing, and generation; business analysis; technical writing; system administration; vendor relationship management; and/or departmental information security.

 

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply Online" button above or below. If you are not on the County's website, please go to https://jobs.smcgov.org/ to apply. Online applications must be received by the Human Resources Department by 11:59 p.m. PST on the final filing date.

 

~ Tentative Recruitment Schedule ~

Final Filing Date: Thursday, September 5, 2024 at 11:59 p.m. PST

Tentative Departmental Interviews: TBD

EQUIPMENT MECHANIC
Fleet Division – Administrative Services Department
$6,491.67 - $7,890.67 Monthly PLUS EXCELLENT BENEFITS!

Additional retention steps are available once an employee reaches the top of the salary range. Per the MOU, the additional steps are based on performance, one year in prior step, and good work performance.

Opportunity to work a 9/80 work schedule with every other Friday off. 
 
The City of Gilroy is an equal opportunity employer and supports workforce diversity, equity, and inclusion. Join our team! 

ABOUT THE POSITION
The City of Gilroy is currently recruiting for a full-time Equipment Mechanic position for the Fleet Division in the Administrative Services Department. In this exciting opportunity, the Equipment Mechanic will maintain and service the essential vehicles and equipment that keeps the city running smoothly. As an Equipment Mechanic, you will perform both routine and complex repairs, diagnoses, and preventive maintenance services on a wide variety of automotive, construction, and specialized municipal vehicles and equipment, both gasoline and diesel fueled. Additionally, you will be instrumental in ensuring that our fleet remains operational and safe for use by our dedicated City of Gilroy team.
 
ABOUT THE DEPARTMENT
If you would like to join a hard-working team in a fast-paced environment, where your work will directly support the functioning of our essential city services, then this position will be a good fit for you. Our team is driven by a shared mission to provide high quality repair and maintenance services to all city-owned vehicles, heavy trucks and equipment, as well as excellent customer service to all our internal customers. We’re committed professionals who value collaboration, innovation, and excellence. We pride ourselves on a supportive work environment where your skills and contributions are recognized and celebrated.

 

EXAMPLES OF FIRST YEAR PROJECTS/ASSIGNMENTS:

• Learn about the City’s fleet and perform preventative maintenance and repairs on city vehicles and equipment as assigned.
• Obtain and maintain a Class A Driver’s License. 
• Become familiar with local and non-local vendors, parts suppliers, and dealerships.
• Become proficient with Main saver, the City’s fleet maintenance tracking software.

The County of San Mateo's Information Services Department seeks a qualified IS Manager II to serve on its Applications Team. The candidate will be an integral part in assisting the Division Manager of Applications to maintain, integrate, and support all Countywide applications supported by ISD and applications that departments request ISD to create and/or maintain on their behalf. Examples of these applications include; CJI, Databases, Granicus, ServiceNow, etc.

 

The IS Manager II will plan, coordinate, and implement comprehensive Countywide automation and systems development efforts or Countywide information services security policies and programs; coordinate, direct, and/or evaluate the work of staff and/or County employees engaged in programming and systems analysis work or policy/program implementation; assist in the development, implementation and evaluation of goals, objectives, policies and procedures related to the functions of the department; may select, train and provide direction to the subordinate professional, technical and clerical staff; and provide highly complex staff support to senior level management within assigned area of specialization.

 

The IS Manager II will also have full line and functional management responsibilities for staff involved in programming and systems analysis support for a major application or group of applications, which have County-wide impact. This level is responsible for developing and implementing programs, divisional goals, objectives, policies and priorities. Activities are based on direct consultation with user department staff and management to assess their information processing needs including shortcomings in their current automated systems and opportunities for new automation support.

 

The ideal candidate will:

• Possess at least three (3) years of experience performing full line and functional management responsibilities for staff involved in programming and systems analysis support for a major application or group of applications.
• Have a proven track record of developing and implementing programs, divisional goals, objectives, policies and priorities.
• Have extensive experience in Business Process Transformation, Systems Implementation, and Change management.
• Have excellent business and political acumen to successfully execute on objectives.
• Have a proven track record managing multiple priorities and deadlines, teams, and projects.
• Have the ability to manage the intricacies of all phases of the application development lifecycle with finesse, passion, confidence, and an entrepreneur spirit.
• Be a self-starter who is responsible for ensuring all work duties are being assigned, tracked, and completed on time and on budget with error free accuracy while keeping the overall best interest of the organization in mind.
• Be adaptable to change with strong organizational and people skills.
• Possess the ability to establish strong working and interpersonal relationships.
• Possess proven ability to lead, motivate, and develop others.
• Possess a project management institute PMP certification.
• Have excellent written and verbal communication skills.

 

Examples Of Duties

Duties may include, but are not limited to, the following:

• Plan, direct, monitor and evaluate the effectiveness of a comprehensive Countywide information services programs or policy, including needs assessment, program design and planning, implementation, evaluation and regulatory enforcement.
• Direct, supervise, evaluate and counsel assigned staff in the development of programming and systems solutions to customer needs.
• Assist in the preparation, administration, review and evaluation of the Department budget.
• Direct, coordinate, and participate in the development and implementation of program goals, objectives, policies, procedures and priorities that balance both customer needs and professional standards and practices.
• Act as liaison between information services management team, senior level management, advisory boards and commissions, regulatory bodies and program staff to ensure that all appropriate policies and guidelines are followed.
• Maintain an effective working relationship with a variety of public and private organizations, including other department staff, County departments and agencies; consult with other managers on relevant program issues, develop alternative strategies for dealing with information system needs and assist in the implementation of solutions as necessary.
• Consult with other program managers on relevant program issues; develop alternative strategies for dealing with departmental needs and assist in the implementation of solutions as necessary.
• Conduct or participate in negotiating contracts with outside vendors, consultants or organizations; monitor and evaluate fiscal and legal liability of same.
• Prepare, administer and monitor project budget to ensure the accomplishment of program and service objectives within budget restrictions.
• Coordinate and direct each project phase: feasibility, requirement definition, detail design, programming and testing, implementation and maintenance for medium to large scale projects.
• Confer with Information Services management and departmental user staff regarding project status; provide regular project status reports.
• Assist user departments to formulate automation options and long-term strategies to meet their information processing requirements.
• Assign project work units and follow up to insure completion.
• Develop, maintain and implement project plans.
• Ensure that project issues tracking, issue resolution and change control procedure are defined and implemented.
• Provide highly complex staff assistance to senior level management and other departments.
• Prepare detailed written reports, policies, procedures and contracts.
• Participate and attend committees, meetings and conferences pertaining to supported Applications.
• Setting and tracking individual goals and accomplishments.
• Ensuring performance metrics are met.
• Perform related duties as assigned.

 

Qualifications

Education and Experience:

Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:

Three years of increasingly responsible experience in systems development or programming including one year in a project lead capacity.

 

Application/Examination

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button. If you are not on the County's website, please go to https://jobs.smcgov.org/ to apply. Online applications must be received by the Human Resources Department before 11:59 p.m. on the final filing date.

 

TENTATIVE RECRUITMENT SCHEDULE

Deadline for Applications: Monday, August 12, 2024 at 11:59 p.m. PST

Application Screening (Tentative): Tuesday, August 13, 2024

Combined Civil Service and Departmental Panel Interviews (Tentative): Wednesday, August 21, 2024

The City of San José is a place where we use civic technology to help our community thrive.

As the 13th largest city in the nation, the City manages a large set of services and assets. The City operates on a budget of $6 billion, with 7,000 employees serving 1+ million residents and 80,000 businesses in the heart of Silicon Valley.

Information Technology's (IT) mission: Enrich the quality of life in San José through innovation, collaboration, and engagement. IT enables that mission through business and infrastructure systems, cybersecurity, data management and analysis, productivity and collaboration tools, the San José 311 resident experience platform, data equity and privacy programs, and strategic planning. San José is powered by truly great people, a robust technology environment, and a strong sense of purpose.
We promote work-life integration and a focus on growth to bring out the best in our people. Come join us in making San Jose the most vibrant, equitable, sustainable, and innovative city in America!
You can visit the Information Technology Department website to learn more about us.
NOTE - The first review of applications will be on Monday, August 12, 2024. Please submit your application by 11:59 p.m. (PST) on Friday, August 9, if you would like your application to be included in the first review. Candidates who pass the first application review round will be invited to interviews on the week of August 26, 2024.
The City of San José is recruiting for an Enterprise Business Automation and Development Services Manager in the Information Technology Department. As a technical manager, this position will oversee technology at an enterprise level and ensure that technology initiatives across all departments are aligned with the overall business strategies, improving efficiency and coherence in technology implementation. This position will manage the scalability of IT infrastructure to support business growth and integration across various departments, avoiding siloed implementations.

In addition, the Enterprise Business Automation and Development Services Manager would enforce consistent security protocols and compliance measures, reducing risks to the city. The ideal candidate must demonstrate the ability to optimize the allocation of technology resources to avoid redundancy and maximize the rate of investment for better resource management, cost savings, and more strategic investments in technology. This position is also responsible to identify and implement emerging technologies that provide strategic advantages.

The technology portfolio includes but not limited to:

• Permitting and Compliance (Granicus AMANDA)
• Public Portal (https://sjpermits.org/permits/online-permits.html)
• Business Intelligence (Crystal Reports, Yellowfin Analytics and Reports, and Power BI)
• Electronic Plan Review
• Geographic Information System Mapping (GIS) Viewer
• Digital Inspections
• Resource Planning & Scheduling (custom inspection scheduling and assignment)
• Document Scanning & Conversion (e.g., Panagon Capture, QuickStroke, and custom scanning and indexing application, etc.)
• Collaboration Tools (Microsoft Office 365)
• Enterprise Content Management (Microsoft SharePoint)
• Workflow automation, digital forms, and electronic signature platform (SimpliGov)
• IT Service Management, IT Operations Management, and/or IT Asset Management (e.g., ServiceNow)
• Customer Relationship Management (CRM) (e.g., Salesforce)

Key duties include but are not limited to:

• Strategic Planning and Implementation: Develop and implement the technology strategy in alignment with the organization's business objectives; Oversee the integration of new technologies and ensure they enhance operational efficiency and competitiveness; Plan and manage technology projects, from conception through execution and evaluation.
• Team Leadership and Management: Lead and manage multiple teams, including Business Automation and Development Services Development/Enhancement teams, including hiring, training, and evaluating staff; Foster a collaborative and innovative work environment; Provide guidance and support to team members, helping them develop their skills and advance their careers.
• System and Network Management: Ensure the reliability, security, and performance of the Business Automation and Development Services systems, including networks, servers, and software applications; Oversee the maintenance and upgrade of existing systems and the implementation of new systems; Ensure systems are scalable and can grow with the organization's needs.
• Budgeting and Resource Allocation: Manage the Business Automation and Development Services budgets, ensuring cost-effective use of resources; Allocate resources for projects and initiatives, balancing immediate needs with long-term goals; Negotiate contracts with vendors and service providers to secure the best terms.
• Cybersecurity and Risk Management: Enforce IT security policies and protocols to protect the organization's data and systems; Monitor for potential security threats and respond to incidents; Conduct regular security audits and risk assessments.
• Vendor and Stakeholder Management: Manage relationships with external vendors and service providers; Ensure that third-party services meet organizational standards and deliver value; Communicate and collaborate with stakeholders across the organization to understand their technology needs and priorities.
• Innovation and Continuous Improvement: Stay current with emerging technologies and industry trends; Identify opportunities for innovation and process improvement; Lead initiatives to adopt new technologies that can improve efficiency, productivity, and competitiveness.
• Compliance and Governance: Ensure that the organization's technology operations comply with relevant regulations and standards; Implement and maintain governance frameworks for IT management; Prepare and submit reports to senior management and regulatory bodies as required.
• Disaster Recovery and Business Continuity: Develop and maintain disaster recovery plans and business continuity strategies; Ensure that backup systems and procedures are in place and tested regularly; Coordinate response efforts during IT emergencies and system outages.
• Performance Monitoring and Reporting: Monitor the performance of IT systems and services, ensuring they meet organizational requirements; Develop and track key performance indicators (KPIs) for IT operations; Report on IT performance, issues, and achievements to senior management.
• Accessible Software: Ensure developed software is accessible to all users, including those with disabilities.

Please note that the Enterprise Business Automation and Development Services Manager (Enterprise Technology Manager) position is currently eligible for a hybrid telework schedule. The schedule for working remotely and onsite is subject to change.

Salary Information:The final candidate's qualifications and experience shall determine the actual salary. In addition to the starting salary, employees in the Enterprise Technology Manager (ETM) classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay.

• Salary Range (including the 5% NPWI): $163,275.84 - $199,814.16

The ETM classification is represented by the City Association of Management Personnel (CAMP) bargaining unit.

The City of Berkeley invites you to apply for the position of Supervising Transportation Engineer in the Transportation Division of the Public Works Department! In this role, you will serve as the City's technical expert in the traffic engineering field. You'll oversee administrative, technical, planning, and design work while ensuring contract compliance with specifications and engineering standards.

Current projects and opportunities in the Transportation Division include the MLK Jr Way Vision Zero Quick Build, Southside Complete Streets Project, and other projects associated with the City's safety, accessibility, and sustainability goals.

 

MINIMUM QUALIFICATIONS

A typical way of gaining the knowledge, skills, and abilities for this position is equivalent to graduation from a four-year college or university with major coursework in civil or traffic engineering and five years of increasingly responsible professional traffic engineering experience, three years of which were at a level equivalent to the Associate Transportation Engineer class.

Other requirements include:

• Possession of a valid California Registration as a professional Traffic Engineer or professional Civil Engineer. California Registration as a professional Traffic Engineer is preferred.
• Must be able to travel to various locations within and outside the City of Berkeley to meet the program needs and to fulfill the job responsibilities. When driving on City business, maintenance of a valid California driver's license and satisfactory driving record is required.

 

APPLICATION PROCESS

Applicants must submit a completed application and responses to the supplemental questionnaire. Please note that resumes are not a substitute for a completed application.

Applications are available in alternative formats (audio-format, braille, large print, electronic text, etc.) upon request to ada@berkeleyca.gov. Please allow 10 days for production of the material in an alternative format.

The City of San José is a place where we use civic technology to help our community thrive.

As the 10th largest city in the nation, the City manages a large set of services and assets. The City operates on a budget of $5 billion, with 7,000 employees serving 1+ million residents and 80,000 businesses in the heart of Silicon Valley.

Information Technology's (IT) mission: Put powerful tools and information in the hands of people to unleash their brilliance in service to our community. IT enables that mission through business and infrastructure systems, cybersecurity, data management and analysis, productivity and collaboration tools, the San Jose 311 resident experience platform, data equity and privacy programs, and strategic planning. San Jose is powered by truly great people, a robust technology environment, and a strong sense of purpose.
We promote work-life integration and a focus on growth to bring out the best in our people. Come join us in making San Jose the most vibrant, equitable, sustainable, and innovative city in America!

You can visit the Information Technology Department website to learn more about us.
NOTE - The first review of applications will be on Wednesday, August 7, 2024. Please submit your application by 11:59 p.m. (PST) on Tuesday, August 6, 2024, if you would like your application to be included in the first review. Candidates who pass the first application review round will be invited to interviews on the week of August 12, 2024
The Information Technology Department is recruiting for a Business Analyst within the City Products-Projects-Portfolio Office (C3PO).

The Business Analyst will play a crucial role in analyzing and documenting business processes, identifying needs, and providing data-driven recommendations to improve the organization's efficiency and productivity.

The position will also lead and perform usability and accessibility work on digital service delivery analysis and/or improvement. This position will play a key role in ensuring new services are developed to bridge access, language, and ease of use barriers experienced disproportionately by underserved portions of our community.

If you are passionate about building amazing civic products, leading cross-functional teams in building features, re-engineering business processes, and having exceptional customer empathy, this position may be a superb fit for you!

Key duties may include but are not limited to:

• Leading user research on digital products by:
  • Identifying user and organizational needs through interviews, conversations, workshops/focus groups, and analytics research.
  • Building strong professional relationships with stakeholders to understand what is best for the users.
• Designing user interface prototypes and journey mapping to improve resident and staff outcomes with digital services.
• Training and coaching City staff and creating documentation on standards for user-centered design approaches.
• Engaging internal and external customers to conduct usability testing to build meaningful products, services, and processes.
• Sustaining and improving customer satisfaction through quality customer support, continual system/user interface configuration improvement, and analysis and/or resolution of product issues.
• Performing omnichannel audits and/or assessments that provide actionable recommendations to improve accessibility and usability.
• Gather and analyze data from various sources to understand business needs and objectives.
• Work closely with stakeholders to define, document, and prioritize business requirements.
• Conduct a thorough analysis of current business processes, systems, and workflows.
• Identify opportunities for improvement and propose solutions to address business challenges.
• Develop detailed reports, diagrams, and presentations to communicate findings and recommendations to stakeholders.
• Collaborate with cross-functional teams to implement solutions and ensure alignment with business goals.
• Assist in the testing and validating of new systems, processes, or software tools.

This position is currently funded through June 30, 2025, with the potential to extend based on resource availability.

Please note that the Business Analyst position is currently eligible for a hybrid telework schedule. The schedule for working remotely and onsite is subject to change.

Salary Information:The final candidate's qualifications and experience shall determine the actual salary. In addition to the starting salary, employees in the Senior Analyst classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay.

• Salary Range (including the 5% NPWI): $113,327.76 - $138,072.48

The Senior Analyst's bargaining unit is the City Association of Management Personnel (CAMP) .

 

9180-Manager VI, Technology Portfolio Manager, Finance and IT Division - SF Municipal Transportation Agency

Recruitment: RTF0148849-01103409

Published: July 22, 2024

Accepting applications until: August 19, 2024

Contact:

Melissa Lee - Melissa.Lee@sfmta.com

 

Department: Municipal Transportation Agency
Job class: 9180-Manager VI, Municipal Transportation Agency
Starting salary range: $174,252.00 - $222,430.00 (Range A)
Role type: Permanent Exempt What does this mean?
Hours: Full-time

 

About:

This job announcement has been amended to include the desirable qualifications of the position.

APPOINTMENT TYPE: Permanent Exempt - Full Time - This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.

Application Opening: July 19, 2024

Deadline to Apply: 11:59pm Pacific Time on August 19, 2024

Recruitment ID: PEX-9180-148850

Salary: $174,252 - $222,430 (Range A)

⚠️IMPORTANT⚠️: Your application MUST include responses to the supplemental questionnaire found here: https://forms.office.com/r/wZSF3j9A1L

Applicants must complete the supplemental questionnaire and the online application by the filing deadline. A cover letter and resume must be attached to the online application. The application, resume, and cover letter will not be reviewed without a completed supplemental questionnaire and vice versa.

 

Division:                        Finance and Information Technology

Section/Unit:                Technology Solutions and Integration

Work Location:            1 South Van Ness, 3rd Floor, San Francisco, CA

Work Hours:                 Monday – Friday, 8AM-5PM

 

Role description

Company Description:

Technology is at the core of the San Francisco Municipal Transportation Agency’s (SFMTA’s) mission and future. It is an exciting time to work at the SFMTA as we develop new tools, rethink systems, and modernize transportation. This is an opportunity to work with stakeholders and business units across the SFMTA. Through these channels, the Technology Services Unit is helping bring modern transportation services and infrastructure to our customers. Your work will impact the lives of all San Francisco residents and many more visitors and commuters that use our transportation services and infrastructure.

Position Description:

Under the direction of Chief Technology Officer, the Technology Portfolio Manager will manage the System Integration for Intelligent Transportation Systems unit and oversee a portfolio of $30M capital projects in the Comm/IT Capital Improvement Program. The Technology Portfolio Manager is responsible for maintaining fiscal, schedule and technical control of the project and maintaining strong working relationships with clients and technicians throughout the project. The Technology Portfolio Manager will be responsible for data solution operations through an in-depth understanding of hardware and software solutions and coordination of project managers and field technicians. This role will contribute to the strategic design process to identify more integration opportunities and is accountable for staff performance in managing the workload and quality control of the portfolio of projects.

Examples of Important and Essential Duties

• Provides governance & oversight of projects and programs to ensure project goals or objectives are accomplished within approved time frame, scope and budget.
• Responsible for the planning and on boarding of projects and programs.
• Maintains and communicates overall portfolio financials.
• Responsible for maximizing resource allocation based on resource availability and prioritized projects.
• Provides leadership and motivation to project team members throughout the project life cycle and confer with project staff to outline work plan.
• Acts as a coach to junior project managers, executives and others who need assistance and advice regarding project management practices.
• Establishes work plan and staffing for project activities, iterations or phases and arranges for recruitment or assignment of project personnel.
• Reviews and analyzes project proposals or plans to determine time frame, funding limitations, procedures for accomplishing projects, staffing requirements and allotment of available departmental resources to various project phases.
• Reviews/approves work plan of external service provider or consultancy contracted to execute project.
• Implements project communication plan.
• Conducts risk assessment and mitigation.
• Monitors project activities, ensuring the currency, quality and integrity of the information, while providing consistency in content and "look and feel" across the enterprise.
• Ensures that project goals are accomplished and in line with business objectives.
• Assigns duties, responsibilities and scope of authority to project personnel.
• Directs and coordinates activities of project personnel to ensure project progresses on schedule and within budget.
• Reviews status reports prepared by project personnel and modifies schedules or plans as required.
• Establishes standards and procedures for project reporting and documentation.
• Continuously benchmarks project management performance to identify improvements and achieve higher capability maturity in Project Portfolio Management (PPM).
• Performs related duties as assigned.

 

How to qualify

Minimum Qualifications:

1. Possession of a bachelor's degree from an accredited college or university; AND
2. Six (6) years of professional-level experience overseeing enterprise-level technology projects. Professional-level experience in the functional area consists of interpreting laws and regulations, and/or exercising independent judgment in the application of defined principles, practices, and regulations; AND
3. Three (3) years of experience must include supervising professional-level staff that interpret laws and regulations, and/or exercise independent judgment in the application of defined principles, practices, and regulations.

Substitution:

Additional qualifying experience may be substituted for the required education in Minimum Qualifications on a year-for-year basis. One year (2000 hours) of qualifying experience will be considered equivalent to thirty (30) semester units/forty-five (45) quarter units.

Possession of an advanced degree from an accredited college or university may substitute for one year of the required non-supervisory experience listed above. This substitution may not be applied to the required three (3) years of supervisory experience.

Notes:

1. Applicants must meet the minimum qualifications by the final filing date unless otherwise noted.

2. One (1) year full-time experience is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time experience.

 

Desirable Qualifications:

The stated desirable qualifications may be used to identify candidates advancing to the interview process and/or to identify job finalist(s) at the end of the selection process when referred for hiring.

• Distinctive blend of business, technology, systems engineering, financial and communication skills, as this is a highly visible position with substantial impact
• Experience implementing the Federal Highway Administration (FHWA) Systems Engineering Guidebook for Intelligent Transportation Systems (ITS) or experience implementing other systems engineering methodologies.
• Knowledge of project management methodology and experience or familiarity with major defined project management approaches (for example, waterfall, PMI, Prince II or agile) knowledge of project planning, scheduling and control tools with demonstrated experience.
• Clear and concise communication skills; expertise in setting and managing customer expectations.
• Effective influencing and negotiating skills in an environment where this role may not directly control resources.
• Strong knowledge and understanding of business needs, with the ability to establish and maintain a high level of customer trust and confidence.
• Ability to support a tactical resource plan by mapping future demand to forecast project completions in the project portfolio.
• Experience managing contracts over $10 million and multiple vendors on multi-year projects.

What else should I know?

Verification:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. More information can be found at: https://sfdhr.org/information-about-hiring-process#verification. Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Selection Process:

Applications will be screened for relevant qualifying experience.  Additional screening mechanisms may be used to determine candidates' qualifications.  Only those applicants who most closely meet the needs of the Agency will be invited to move forward in the selection process.

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

This recruitment may be utilized to fill similar positions in this classification at SFMTA.

For questions or inquiries, please contact the analyst, Melissa Lee at melissa.lee@sfmta.com.

All your information will be kept confidential according to EEO guidelines.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

The City of San José is a place where we use civic technology to help our community thrive.

As the 13th largest city in the nation, the City manages a large set of services and assets. The City operates on a budget of $5 billion, with 7,000 employees serving 1+ million residents and 80,000 businesses in the heart of Silicon Valley.

Information Technology's (IT) mission: Put powerful tools and information in the hands of people to unleash their brilliance in service to our community. IT enables that mission through business and infrastructure systems, cybersecurity, data management and analysis, productivity and collaboration tools, the San Jose 311 resident experience platform, data equity and privacy programs, and strategic planning. San Jose is powered by truly great people, a robust technology environment, and a strong sense of purpose.

We promote work-life integration and a focus on growth to bring out the best in our people. Come join us in making San Jose the most vibrant, equitable, sustainable, and innovative city in America!

You can visit the Information Technology Department website to learn more about us.
NOTE - The first review of applications will be on Monday, August 5, 2024. Please submit your application by 11:59 p.m. (PST) on Friday, August 2, 2024, if you would like your application to be included in the first review. Candidates who pass the first application review round will be invited to interviews on the week August 12, 2024.

The City of San José is creating a civic technology foundation that helps our community thrive every day. Do you have the skills and sense of service it takes? If yes, read on...

This is an exciting opportunity under the Technical Infrastructure Division in the Information Technology Department (ITD). The Technical Infrastructure Division designs and engineers solutions that address and meet the City's strategies built around Smart City initiatives, such as Digital Inclusion and Digital Equity, Public Wi-Fi expansion for Economic Development, Endpoint Modernization and virtualization, Multi-cloud frameworks, and digital analytics to support data-driven decisions. The Technical Infrastructure Division includes citywide wired and wireless network infrastructure, core server infrastructure, public and private cloud infrastructure, and hyper-converged infrastructure. The city seeks motivated engineering-level candidates who are energized by opportunities to maximize their potential by learning new technologies, designing and implementing solutions, and fulfilling smart city initiatives.

Please note that the Enterprise Network Infrastructure Engineer (Enterprise Information Technology Engineer I/II) position is currently on a hybrid telework schedule - working remotely and onsite is subject to change.

Salary Information: The actual salary shall be determined by the final candidate's qualifications and experience. In addition to the starting salary, employees in the Enterprise Information Technology Engineer (EITE) I/II shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay.

Salary Range including the 5% non-pensionable increase:

• Enterprise Information Technology Engineer I: $121,583.28 - $147,944.16 annually
• Enterprise Information Technology Engineer II: $128,812.32 - $156,942.24 annually

The EITE I/II classifications are represented by the Municipal Employees' Federation (MEF) bargaining unit.

DEFINITION

Manages the Town's transportation program, including engineering, planning, budgeting, construction and maintenance of the Town's traffic network and transportation infrastructure system and a team of professional personnel.  Oversees multi-modal transportation projects, traffic safety and congestion reduction programs, traffic studies, and initiatives.  Provides supervision to assigned staff.  Maintains effective working relationships with Town employees, community members, state and county agencies, and appropriate others in support of assigned duties.

 

SUPERVISION RECEIVED AND EXERCISED

Receives direction from the Development Services Director.  General supervision is exercised over professional staff. 

 

ESSENTIAL JOB DUTIES

Essential duties may include, but are not limited to the following:

• Develops and directs the implementation of goals, objectives, policies, procedures and work standards for assigned division; interprets and complies with all applicable local, state and federal regulations (e.g. MUTCD, etc.).
• Develops and monitors the division’s budget; oversees financial well-being of the division by analyzing cost effectiveness and directing cost control activities.
• Oversees the budgeting, planning, engineering, and construction of Town’s transportation capital improvement projects.
• Oversees and directs workflow for multiple programs and functions (e.g. Neighborhood Traffic Management Program, etc.). 
• Evaluates, analyzes, prepares, reviews, and submits routine and specialized technical reports.
• Coordinate interdepartmental responses to transportation and traffic projects; work closely with engineering, maintenance, planning, and police staff on a wide-range of municipal transportation and traffic issues.
• Oversees transportation review of the traffic and transportation requirements for land development projects; prepare scope of work for traffic impact studies; reviews traffic impact studies, makes comments and recommendation for approval.  
• Oversees the operation and maintenance of the Town’s traffic, bicycle and pedestrian signals and related infrastructure, including inspections, troubleshooting, and contracting for major repairs.
• Review accident reports and prepare collision diagrams. 
• Review and comment on new traffic signal plans and assist with field inspection of new traffic signals; monitor traffic signal operations and make proactive field adjustments and enhancements. 
• Apply highway design standards, criteria, and policies; utilize accident and traffic volume records and traffic control device inventory to produce a complete and creative solution to traffic problems.
• Apply for and secure funds for targeted transportation grants.
• Makes presentations to Town Council, boards, commissions, and citizen groups.
• Staff liaison to a number of multi-agency Joint Powers Authorities and Regional Committees to ensure multi-agency collaboration on regional issues and programs are met and that multi-agency services are being provided efficiently and effectively; collaborates closely with Town Council liaison to the Committee(s), as well as other agencies’ elected officials.
• Coordinates, corresponds and interacts directly with citizens, customers, staff, etc., for transportation engineering services (e.g. safety, traffic calming, sight distance, speed management, active transportation, etc.).
• Respond to citizen inquiries, suggestions, and concerns for safety and/or solutions to unique traffic problems by creatively utilizing acceptable traffic engineering standards.
• Represents the Town before boards, commissions, and committees addressing transportation issues in southwest Contra Costa County
• Performs emergency or disaster-related duties as assigned; and
• Performs other duties as assigned.

 

QUALIFICATIONS

Knowledge of:

• Principles, practices, and techniques of transportation planning and traffic engineering.
• Fundamentals of traffic engineering, including human and vehicular characteristics, intersection and roadway capacity, transportation impact studies, traffic signal operations, intersection design, residential street design and traffic control, on and off‑street parking, traffic control devices; traffic signal operations at isolated intersections and coordinated signal systems, and site planning.
• Recent developments, current literature and sources of information regarding transportation planning and traffic engineering.

 

Ability to:

• Prepare clear and concise written reports and correspondence.
• Make presentations before the Town Council and other organizations.
• Apply transportation planning and traffic engineering knowledge to specific technical problems.
• Layout and design a wide variety of traffic implementation plans.
• Deal tactfully and effectively with the general public, civic and community groups, public officials and consultants.

 

EXPERIENCE AND EDUCATION

Any combination of experience and education that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

 

Experience:

Five (5) years of progressive experience in civil engineering, traffic engineering, transportation planning, or closely related field including at least two (2) years of supervisory experience.

 

Education:

A bachelor’s degree in transportation planning, traffic engineering or closely related field.

 

LICENSE(S) AND CERTIFICATION(S)

Possession of a valid California State Driver's License, or license in another state with the ability to obtain a California license within 30 days of hire. Registration as a Traffic Engineer is desired but not mandatory.