San Bruno Police Department
Join a department that cares about its Dispatchers and is LOVED by its community
Elevate your public safety career as a Lateral Dispatcher
Our mission at the San Bruno Police Department is to Ensure Peace, Provide Safety, and Build Community. We aim to realize this mission by taking good care of the people who work in our organization so that they can take good care of everyone else. We believe that the key to providing exceptional police services is consistently deploying strong, healthy, well-trained, emotionally intelligent human beings as San Bruno Police Dispatchers. As such, we have created a healthy, happy, fun working environment, focused on enabling each member of our team to use their employment to pursue the best possible versions of themselves.
The Position
The San Bruno Police Department is recruiting for Public Safety Dispatchers (Lateral.) Public Safety Dispatchers are responsible for public safety dispatch and related records management activities. This position operates on a 24-hour, 365 days per year basis, and may be assigned to either a day, swing, or graveyard shift on a regular, rotational basis that includes nights, weekends, and holidays. Public Safety Dispatchers perform a wide range of duties involving radio, telephone, and computers, applying various procedures and codes. Dispatchers receive and transmit emergency and non-emergency telephone and radio traffic as well as process communication reports, records, and radio logs, while maintaining a high level of confidentiality. Dispatchers may also support the Police Department by performing clerical tasks, training, assisting with fingerprinting, and being accountable for financial transactions. This position is integral in supporting the goals and objectives of the City and Police Department.
Essential Duties
- Receives and transmits emergency telephone and radio traffic.
- Maintains and processes a variety of communications reports, records and radio logs.
- Operates a dispatch console, uses Computer Aided Dispatch (C.A.D.) System and other computer programs to process information and records.
- Maintains a high level of confidentiality.
- Performs collateral duties including a variety of related clerical tasks: assisting in preparation of work schedules; training and evaluating performance of new employees; conducting training sessions; assisting in fingerprinting and jail operations, which may include searching prisoners; and is accountable for handling cash, bond, and check transactions.
- Plans, organizes, and directs dispatching and related activities on an assigned shift. This may include preparing schedules and prioritizing work; observing work performed by Dispatcher I employees to ensure compliance with standards; approving time off; conducting employee evaluations; and providing effective recommendations on personnel matters.
- Prepares and maintains training and procedure manuals. As required, prepares special reports, and undertakes projects for Management Staff.
- May act as Records/Dispatcher Supervisor in their absence.
- Maintains liaison with other Department Divisions, City Departments, and other law enforcement and emergency response agencies.
- Maintains various C.A.D and Record Management Files.
- Performs related duties and responsibilities as assigned.
The ideal candidate will possess the ability to record and transmit information with speed and accuracy, "multi-task," make quick and sensible decisions, learn from constructive criticism, possess a high commitment to quality service, and participate in a team approach to law enforcement. In addition, candidates will have a successful track record of the following:
- Professional skill or knowledge using computer keyboard; skill or knowledge using radio, telephone, and computers.
- Active listening; conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message.
- Placing a high priority on the internal and external customer’s perspective when making decisions and taking action; implements customer-focused practices.
- Maintaining effectiveness when experiencing changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.
- Ability to analyze and understand information gathered and follow the best course of action. Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions.
- Establishing and sustaining trusting relationships by accurately perceiving and interpreting own and others’ emotions and behavior.
- Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive.
- Accomplishing tasks by considering all areas involved, no matter how detailed; showing concern for all aspects of the job; accurately checking processes and tasks.
- Maintaining stable performance while handling stress in a manner that is acceptable to others and to the organization.
Minimum Qualifications
Must be able to pass an extensive background investigation.
Education
- Possession of a high school diploma or GED equivalent. Additional related college course work or degree preferred.
Experience
- Two (2) years of progressively responsible experience performing duties similar to that of a Public Safety Dispatcher I.
Certificates and Licenses
- Must possess and maintain a valid California Driver’s License, Class C with a good driving record.
- Peace Officer Standards and Training (POST) Intermediate Dispatch Certificate; an Advanced California POST Certificate is preferred.
How to Apply
Applications may be submitted online at governmentjobs.com/sanbruno. The City of San Bruno utilizes a merit-based selection system. Such a system is competitive and based on broad outreach efforts and equal opportunity for qualified applicants to take part in a process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position.
What happens next?
- We will review your application and all supplemental materials to select the best qualified applicants to continue in the process. Screening will include a review of minimum qualifications, application appraisal rating of education, training and experience and relevance of background qualifications related to the target job as well as supplemental questions if applicable.
- Applicants selected to move forward in the process may be asked to participate in any combination of the following (at any phase of the selection process): a written examination, job related exercise, physical test or job simulation, phone interview, in-person or video interview(s), and/or web-based testing.
- The final phase of the selection process is the probationary period, which in most cases is one year, depending on your classification.
Reasonable Accommodations:
The City of San Bruno is an Equal Opportunity Employer (EOE) and provides equal employment opportunities without regard to race, color, ancestry, religion, creed, age, physical or mental disability, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by federal, state or local laws in its employment actions, decisions, policies and practices.
The City of San Bruno Human Resources Department will make reasonable efforts in the selection process to accommodate disabled applicants. Individuals with disabilities who would like to request an accommodation in the process must inform the Human Resources Department by the final filing date by emailing hr@sanbruno.ca.gov.
Recruitment Contact
Contact phone:
(650) 616-7055
Contact email:
hr@sanbruno.ca.gov
