Investigator Collector I/II - Department of Finance (20532341)

The Finance Department is currently seeking to fill one (1) full-time Investigator Collector I/II vacancy in the Revenue Management division. If you are interested in this position, please apply!

The mission of the Finance Department is to strategically manage the City of San José's financial resources for all stakeholders.
The Finance Department has five core divisions:

• Accounting
• Administration
• Debt & Treasury Management
• Purchasing & Risk Management
• Revenue Management

The Finance Department works in partnership with the departments of Human Resources, Information Technology, and Public Works as the City's Strategic Support City Service Area to effectively develop, manage, and safeguard City fiscal, physical, technological, and human resources to enable and enhance the delivery of City services and projects. The Finance Department has a $26.2 million operating budget and 130 budgeted full-time equivalent (FTE) positions. The Investigator Collector I/II provides a significant level of support to the City's Revenue Management utility billing services. This position reports to a Senior Analyst and is responsible for timely collection of revenues due to the city. The essential duties of this position include, but are not limited to:

• Collect delinquent accounts and other fees related to Muni Water, Recycle Plus and Storm & Sanitary.
• Collect on Environmental Services Department accounts through the City's Revenue Collection system (RevQ)
• Cross reference between data sources to ensure accuracy and completeness.
• Send delinquent accounts to collection agency.
• Ensure payments are received for Homeowner Associations (HOA)s, city owned properties and government accounts.
• Review outstanding debts to issue requests for payment or letters of satisfaction.
• Interpret City policies and procedures, including City Ordinances and other various City municipal codes.
• Prepare and present delinquent invoice cases in Small Claims Court on behalf of the city.
• Participate in Appeals Hearing Board meetings on behalf of the city.
• Conduct internal audits, as needed.
• Produce Quarterly reports.
• Issue, review, and monitor payment arrangement agreements.
• Administer lien process for delinquent solid waste accounts
• Responsible for Special Assessment 0803 Garbage Liens sent to Property Tax
• Collect on active accounts (Muni Water, Recycle Plus, and Storm & Sanitary). This can include, but is not limited to, Commercial Muni Water accounts and HOA's, as these accounts are more complex to terminate or lien.
• Review and approve low income / vulnerable customer registrations.
• Process and review Late Payment Charges (LPC), notices of termination, and water shutoff notices.
• Investigate prior billings Muni Water and Single Family Disposal(SFD)
• Assist internal and external customers on questions and concerns
• Other Investigator Collector duties, as needed

(These qualifications are typically required. An equivalent combination of education and experience sufficient to satisfactorily perform the duties of the job may be substituted.)

Investigator Collector I

• Education and Experience: Two (2) years of undergraduate course work from an accredited college or university (equivalent to 60 semester units or 90 quarter units) and two (2) years of experience dealing with the public in enforcement, inspection, investigation, or customer service.
• Licenses and Certification Requirements: Valid California Driver's License (Incumbents may be required to use their personal vehicles in performing the job duties.)

Investigator Collector II

• Education and Experience: Any combination of training and experience equivalent to two (2) years of undergraduate coursework from an accredited college or university and two (2) years of experience comparable to that of an Investigator Collector I.
• Licensing and Certification Requirements: Certification as a Revenue Collection Officer (CRO) and a Valid California Driver's License (incumbents may be required to use their personal vehicles in performing the job duties).

Salaries
Investigator Collector I: $81,026.40 - $98,389.20
Investigator Collector II: $93,846.48 - $114,070.32Competencies:

Job Expertise: Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.

Communication Skills: Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people's ideas and thoughts.

Teamwork & Interpersonal Skills: Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.

Analytical Thinking: Approaches a problem or situation by using a logical, systematic, sequential approach.

Computer Skills: Experienced with common business computer applications including but not limited to: MS Outlook, MS Word, MS PowerPoint, MS Access, and MS Excel

Customer Service: Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently using professional demeanor.

Problem Solving: Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.

Reliability: Completes quality work assignments in a timely and efficient manner; fulfills responsibilities and maintains confidentiality as appropriate.

Social Awareness: Demonstrates the ability to read or sense other people's emotions and how they influence the situation of interest or concern; demonstrates empathy and organizational awareness.

Selection Process
The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job specific questions. You must answer all of the following supplemental questions to be considered or your application will be deemed incomplete and withheld from further consideration. Applicants who type "see resume" or similar responses will also be withheld from further consideration. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews. For questions about the duties of this position or the selection process, please contact Michelle Harrison in the Finance Department at (408) 535-7002 or via email at hr_finance@sanjoseca.gov .