Location
Description
The City of San José, the Capital of Silicon Valley, is one of the nation's best managed cities and one of the top ten cities in which to live, work, and do business. Moreover, San José is the center of cultural, government and economic activity for the region. The employees of the City of San José have embraced the following values: Integrity, Innovation, Excellence, Collaboration, Respect, and Celebration. The City's Public Works Department is seeking an individual whose values align with the values of our city's employees.
The Department of Public Works is responsible for delivering capital improvement projects for a wide variety of City facilities and infrastructure . M aintaining City facilities , fleet assets, facilitating and regulating development activities, and providing animal care services. The Department is committed to high-quality service, partnering with the community, and providing an excellent environment in which to work.
Salary
The total salary range for the Microsoft Windows Desktop Support Engineer is $ 116 , 909.52 - $ 142 , 243.92
This amount includes an approximate five percent (5%) ongoing non-pensionable pay. Actual salary shall be determined by the final candidates' qualifications and experience.
The Public Works Technology Services Division is recruiting a Microsoft Windows Desktop Support Engineer ( J ob classification - Network Engineer) . The Desktop Support Engineer role includes day-to-day desktop support , user support, patch management , system administration and maintenance . The environment includes Windows based dev ices, approx imately 50 servers , mobile devices, running on multiple network segments .
**Please Note* This position is 100% on-site , Mon-Fri 9am-5pm**
Under direction of the Information Technology Manger, ideal candidates will possess the following Tech skills :
- Microsoft Endpoint Configuration Manager (SCCM)
- Windows 11 OS deployment
- Windows Server 201 9 or newer / Virtual Machines
- Active Directory (AD) / Group Policies (GPO)
- Autopilot / Intune / Azure
- PowerShell scripting
- Mobile Device Management (MDM)
- Basic SQL Knowledge
- Cyber Security Remediation Techniques
- Manage Device and Replacement Part Inventories
- Interact with c ustomers ensuring help is provided in a timely manner
This recruitment may be used to fill multiple positions in Public Works or other divisions and departments. If you are interested in employment with in this classification, apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.
Education: A Bachelor's Degree from an accredited college or university in Computer Science, Computer Engineering, MIS, or a closely related field
Experience: Three (3) years of experience equivalent to performing technical work of complex difficulty to provide desktop, data security, system administration, server, or network support to end users
Acceptable Substitution: Two (2) years of related experience may be substituted for up to two years of the education requirement
Licenses or Certificates: Possession of a valid driver's license authorizing operation of a motor vehicle in the State of California AND possession of an industry certification that demonstrates expertise in the relevant information technology field, such as a Microsoft Certified Systems Administrator (MCSA) certificate for Windows Server Enterprise, OR an equivalent professional, industry recognized certification acceptable to the City. Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.
Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts.
Computer Skills - Experienced with common business computer applications including but not limited to: MS Outlook, MS Word, MS PowerPoint, MS Access, and MS Excel.
Teamwork & Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.
Analytical Thinking - Approaching a problem or situation by using a logical, systematic, sequential approach.
Collaboration - Develops networks and builds alliances; engages in cross-functional activities.
Continuous Improvement - Actively identifies new areas for learning and regularly creates and takes advantage of learning opportunities.
Initiative - Exhibits resourceful behaviors toward meeting job objectives; anticipates problems, is proactive, and avoids difficulties by planning ahead; displays willingness to assume extra responsibility and challenges; pursues continuing education opportunities that promotes job performance.
Problem Solving - Approaches a situation or problem by defining the problem or issue; determines the significance of problem(s); collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.
Project Management - Ensures support for projects and implements agency goals and strategic objectives.
Reliability - Completes quality work assignments in a timely and efficient manner; fulfills responsibilities and maintains confidentiality as appropriate.
Supervision - Sets effective long and short-term goals based on a good understanding of management practices; establishes realistic priorities within available resources; provides motivational support; empowers others; assigns decision-making and work functions to others in an appropriate manner to maximize organizational and individual effectiveness.
Technology Use/Management - Uses efficient and cost-effective approaches to integrate technology into the workplace and improve program effectiveness.
Selection Process
The selection process consist s of an evaluation of the applicant's training and experience . This evaluation is based on the application and responses to our Job Specific Questions. Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process . Additional phases of the selection process will consist of one or more interviews .
Please note that there is a 4,000-character limit , including spaces, for each text response. Please ensure that your responses to the following questions are detailed and align with the work experience you have provided in your application. You must include the employer's name, role, project scope, and duration, URLs, and any supporting documents (in PDF format) to substantiate your answers.
If you have questions about the duties of these positions, the selection or hiring processes, please contact Maritza Garcia at maritza.garcia@sanjoseca.gov .