About Peninsula Library System
The Peninsula Library System (PLS) is a consortium of 35 public and community college libraries working together to provide innovative and cost-effective service to their users. Founded in 1971, the system is a Joint Powers of Agreement and is funded primarily by member libraries: Burlingame Public Library, Daly City Public Library, Menlo Park Public Library, Redwood City Public Library, San Bruno Public Library, San Mateo County Libraries, San Mateo Public Library, South San Francisco Public Library, and the San Mateo County Community College District (including the College of San Mateo, Canada College and Skyline College). PLS also receives support from the state California Library Services Act funds, federal Library Services and Technology Act and local contracts for special services.
Thanks to PLS leadership and the cooperation of its members, residents of San Mateo County can borrow and return books at any local library. They can search a joint catalog of member library holdings and use other library services by logging on to www.plsinfo.org.
Mission
"The Peninsula Library System strengthens local libraries through cooperation, enabling them to provide better service to their diverse communities."
Description
Under the direct supervision of the IT Director, the IT Support Technician II performs more advanced support for the help desk, applications, and technical support for the Peninsula Library System libraries. The position is part of the Peninsula Library System's IT Unit, called the Peninsula Library Automated Network (PLAN).
This position serves as the primary point of contact for the help desk ticketing system, manages Active Directory accounts, provides desktop support, and offers assistance with Office 365 and list-serv operations.
The position serves as the technical lead for library service applications for the member libraries, including RFID software and hardware, automated material handling and sorting systems (AMH), and providing occasional hands-on support for library check-in equipment. They are responsible for coordinating and managing small to large scale projects.
The IT Support Technician II is the journeyman level position in the IT Support Technician series. The IT Support Technician II works under general supervision and performs higher level IT support duties to support libraries and PLAN.
TO VIEW JOB ANNOUNCEMENT, CLICK JOB PDF BELOW.
Special Instructions
How to apply:
Please submit the following to Wendy Cao, caow@plsinfo.org.
Please include a cover letter, resume and three professional references.