Description
Police Records Specialist
Filing Deadline: October 20, 2024
$34.23 - $44.27 Hourly
Plus excellent benefits and 3% salary increases scheduled for July 2025 and July 2026.
The Police Records Specialist is a civilian, non-sworn position responsible for performing essential and sensitive administrative work in maintaining Police Department records, criminal information, and court documents. This position requires strong computer and organizational skills and attention to detail when processing and maintaining various police records, reports, statistics, and other related materials. Police Records Specialists interact daily with Town personnel, other law enforcement agencies, and the public. They must operate with complete confidentiality, diplomacy, and tact.
Police Records Specialists staff the public counter at the Town's Police Headquarters and assist walk-in customers with completing various forms and applications and processing subpoenas, criminal complaints, citations, and warrants. Successful candidates in this position possess strong customer service and communication skills, a calm demeanor, and the ability to maintain composure when dealing with difficult, high-stress situations.
For more information, view the Police Records Specialist classification.
The Ideal Candidate
The successful candidate will join a dynamic team of professionals and will possess the following competencies:
- Communication Skills: Ability to communicate confidently, effectively, succinctly, and respectfully when providing information and assistance, as well as the ability to explain technical concepts in non-technical terminology.
- Ethical Conduct: Displays high standards of ethical conduct and respect for the confidentiality of Police Department interactions and records. The nature of the work generated in the Police Department is considered highly confidential.
- Multi-Tasking/Flexibility: Works well under pressure and can handle multiple requests simultaneously while maintaining attention to detail. Responds quickly to changing priorities and to those that occur outside of the typical work day.
- Problem Solving: Ability to think outside the box and collaborate with other professionals to recommend solutions to complex or unique issues.
- Driven & Energetic: A self-starter committed to accomplishing goals and tasks in a timely manner.
- Customer Focus: Is respectful and patient with internal and external customers and maintains calm under pressure.
About the Department
The Town of Los Gatos and the City of Monte Sereno have a combined population of about 34,000 residents who enjoy a high quality of life with low crime rates. The LGMS Police Department is budgeted for 39 sworn and 21 civilian personnel and has over 50 community volunteers. The members of the LGMS Police Department work hard to provide a full range of services. They are committed to providing our residents, businesses, and visitors with the highest quality service. We are proud of the relationship with our community and are constantly solidifying that relationship through partnerships, collaboration, and individual contacts. The Police Department’s vision includes:
- Building a highly competent, professional police department.
- Building community relationships.
- Engaging in community problem solving.
Learn more about the LGMS Police Department.
Ideal Candidate
Any combination of experience and training that would likely provide the required knowledge, skills, and abilities is qualifying.
- Equivalent to the completion of the twelfth grade
- Two years experience in general office support environment with public contact
- Additional qualifying education may be substituted for 12 months of required experience
Desired Qualifications - Associate's degree or higher education in Criminal Justice or related field of study
- Two years of increasingly responsible experience in an office support environment with public contact.
- Records maintenance and clerical work experience preferably in law enforcement agency.
- Experience working with criminal databases such as CLETS or CJIC
- Completion of a P.O.S.T. Records course
- Valid California Drivers' License
- Bilingual skills
Special Instructions
To be considered for this career opportunity, click on the "Apply" button to complete the online application and supplementai questionnaire. Resumes may be attached but not accepted in place of a complete online application. Only complete applications will be accepted.
Applications will be screened in relation to the criteria in this job announcement. Meeting the minimum qualifications does not guarantee continuation in the process. Only the most qualified applicants with the most relevant experience and education will be invited to continue in the selection process.
Testing & Background Process
The testing process may include, but is not limited to a phone interview, personal history questionnaire, and oral panel interview. Final candidates for the position will be subject to a thorough background investigation, including, but not limited to criminal history; Department of Justice fingerprinting; medical exam, including drug screening; polygraph; and psychological exam.
The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract.
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The Town of Los Gatos is an Equal Opportunity Employer and does not discriminate against qualified employees or applicants because of race, color, religion, medical, physical or mental disability, or any other basis protected by law. Qualified individuals with a disability will receive reasonable accommodation, as required by the California Family Rights Act (CFRA), and federal laws including the Americans with Disabilities Act and Section 504, during any phase of the selection process, providing such request is made to Human Resources at least five working days in advance. Medical disability verification may be required prior to accommodation. Under federal law, all employees must provide documents that authorize the right to work in the United States.