Location
Description
The Information Technology Department’s Development Services Solutions team is seeking qualified candidates to fill the Information System Analyst positions to support the development and maintenance for several Off-The-Shelf (OTS) and custom systems and applications that support operations of the Planning, Building, Code Enforcement department and the Development Services process at the City of San Jose. The primary role of this position is to act as technical lead in supporting and managing diverse departmental business systems that include web and client servers’ application, database, Permitting and Compliance, public web portal, Business Intelligence, GIS, Inspection scheduling/Dispatch, Digital Inspection and performing all duties necessary for maintaining, supporting and optimize systems. This position must ensure business processes for users are documented and that systems meet customer expectations. This position is responsible for ongoing user training, report creation, systems administrations, system support, maintenance, and programming efforts and must maintain excellent customer relations.
The ideal candidate must be able to work in a dynamic environment and can effectively perform operational tasks in addition to implement projects. This is a professional level in the IT professional management IT series and will be expected to act in a supervisory role over Sr. System Application Programmers and System Application Programmers.
Typical duties include but are not limited to:
- Administering business and data systems that support regulatory processes through to field staff, preferably including Building, Planning, and Code Enforcement (PBCE) business processes inside a large municipality.
- Writing application code in Active Server Page (ASP), ASP.Net, Visual Basic, PL/SQL, Java, and/or JavaScript.
- Leading effort to resolve outages, troubleshooting, escalations, and communications for all support issues within portfolio.
- Acting as technical expert providing direction, guidance, delegation, and project management within project team while adhering to City standards and protocols for cybersecurity, project management, and infrastructure management.
- Ensuring software coding and systems administration best practices to maximize uptime/availability and customer satisfaction.
- Develop and document comprehensive plans for systems development and implementation.
- Providing supervision to staff and guidance to vendors for ongoing and emergency support, system monitoring, and alerting services for legacy and new systems.
- Works cooperatively with users to modify existing processes as needed to accommodate new business needs.
- Communicating to users on maintenance and support issues, both planned and unplanned.
This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.
The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:
- Job Expertise: Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations. Knowledge of JAVA, JavaScript, Oracle PL/SQL, Active Server Page (ASP), Crystal Report, and Web Application Development.
- Communication Skills – Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people’s ideas and thoughts.
- Problem Solving – Approaches a situation or problem by defining the problem or issue; determines the significance of problems(s); collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.
- Project Management – Ensures support for projects and implements agency goals and strategic objectives.
- Supervision – Establishes realistic priorities within available resources; provides motivational support; empowers others.
- Teamwork & Interpersonal Skills – Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.
Ideal Candidate
1. Education and Experience: A Bachelor’s Degree from an accredited college or university in a relevant field, AND four (4) years of progressively responsible professional/journey level experience, of which at least two (2) years of experience include lead technical work in development, implementation and maintenance of computer systems, or application development and/or support.
2. Acceptable Substitution:
- Additional years of increasingly responsible directly related work experience may be substituted for education on a year-for-year basis.
- Completion of a Master's Degree in a relevant field from an accredited college or university may be substituted for one (1) year of the required two (2) years of experience which include lead technical work in development, implementation and maintenance of computer systems, or application development and/or support.
3. Licenses or Certificates:
- Possession of a valid State of California driver’s license may be required.
Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.
Per the City’s COVID-19 Mandatory Vaccination Policy, the City requires all new hires to provide proof of vaccination as a condition of employment absent an approved medical or religious exemption. “Fully vaccinated” means the employee has received two doses of Pfizer, Moderna or Novavax or a single dose of Johnson & Johnson.
The actual salary shall be determined by the final candidate’s qualifications and experience. In addition to the starting salary, employees in the Information Systems Analyst classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay.
Selection Process
The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the Job Specific Questions. Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews.
You will be prompted to answer the following job-specific questions during the online application process. Please note that there is a 4,000-character limit, including spaces, for each text response.
- Please select the following tools or technology where have hands-on experience and/or knowledge with:
- PL/SQL Procedure Language
- JAVA script
- ASP (Active Server Page)
- RESTful Web Services
- Alphinat SmartGuide
- Mulesoft Programming tool
- None of the above
- Please describe your experience in JAVA, JavaScript, Oracle PL/SQL, Active Server Page (ASP), Crystal Report, and web application development.
You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration.
If you have questions about the duties of these positions, the selection or hiring processes, please contact Felipa Perez at Felipa.perez@sanjoseca.gov.
NOTE – The first review of applications will be Tuesday, March 7, 2023. Please submit your application by 11:59 p.m. (PST) on Monday, March 6, 2023 if you would like your application to be included in the first review. Candidates who pass the first application review round will be invited to interviews on the week of March 13, 2023.
This position will remain open until filled and applications are reviewed continuously. We encourage applicants to apply as soon as possible as this recruitment may close at any time. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email CityCareers@sanjoseca.gov and we will research the status of your application. Please contact Human Resources at (408) 535-1285, or Human.Resources@sanjoseca.gov if you have any questions.
Please note that applications are currently not accepted through CalOpps or any other third-party job board application system. To apply, applicants must complete an application via the City of San Jose’s website at www.sanjoseca.gov/citycareers.
