Location
Description
The City of San José, the Capital of Silicon Valley, is one of the nation's best managed cities and one of the top cities in which to live, work, and do business. Moreover, San José is the center of cultural, government and economic activity for the region. The employees of the City of San José have embraced the following values: Integrity, Innovation, Excellence, Collaboration, Respect, and Celebration. The City's Public Works Department is seeking an individual whose values align with the values of the City's employees.
The Department of Public Works is responsible for delivering capital improvement projects for a wide variety of City facilities and infrastructure, maintaining City facilities and fleet assets, facilitating , and regulating development activities, and providing animal care and services. The Department is committed to high-quality service, and partnering with the community, and providing an excellent environment in which to work .
The total salary range for Security Officer classification is $ 59,841.60 - $72,749.04.
This salary range(s) includes an approximate five percent (5%) ongoing non-pensionable compensation. Actual salary shall be determined by the final candidates' qualifications and experience.
The Department of Public Works is currently seeking to fill one ( 1 ) full-time Security Officer vacanc y in the Facilities Management Division. This is a temporary (Overstrength) position that is anticipated to be funded through December 31, 202 4 , subject to further extension as appropriate . If this position is not extended through the budget process, the city may seek to place you in other internal job opportunities based on your previous work experience.
This position is responsible for performing work focused on security services at City Hall and providing a safe and orderly environment for staff and the public. Key responsibilities of this position include but are not limited to:
- Providing service to customers, monitoring closed circuit video and access control systems in Security Operation Center (SOC).
- Escorting contractors to perform maintenance on security equipment.
- Monitoring and/or inspecting vehicles at the garage entrance.
- Issuing access badges to employees, interns or contractors for City Hall and other off-site locations.
- Provide security coverage for various city meetings, public or private events, commissions and hearings in addition to coordinating with Police and Fire during emergency operations, medical calls or other related calls of service pertaining to the City Hall campus.
- While on duty, incumbents of this position will be required to wear the approved uniform for this classification , which includes a jacket and safety shoes, or work boots approved by the department. This classification receives an annual uniform allowance every year through the MEF bargaining unit Memorandum of Agreement.
- All officers are required to maintain a professional appearance.
- Selected candidate will need to successfully complete a background check prior to date of hire.
Current shifts for this position are Monday through Friday, day and swing and shifts with added graveyard shifts on the weekends and/or holidays. This position may also at times require overtime with early-ins or hold overs to provide coverage for meetings, events or special projects during the week or on the weekend that could fall on a City of San Jos é recognized holiday.
Ideal Candidate
Education: Completion of high school or equivalent (General Education Development [GED] Test or California Proficiency Certificate).
Experience: O ne (1) year of experience in security, safety, or law enforcement.
Required Licensing : Possession of a valid State of California Driver's license.
Physical requiremen t s :
- Ability to lift barricades, bollards and safety cones, weighing up to 40- 50 pounds .
- Ability to s tand and walk throughout shifts for meetings and event coverages, as necessary .
The ideal candidate will possess the following competencies, as demonstrated in past and current employment history.
Job Expertise - Relevant knowledge and experience in security for Facility Operations, which includes use of technology (metal detectors, computerized access control, fire alarm panel monitoring and security alarm systems, closed circuit video, radio communication, elevator controls, etc.). Ability to provide regular foot-patrols of property and meeting coverage. Experience working in high-rise buildings. Coordinate and monitor security protocol and/or any security related concerns at City Hall in regards to specific meetings or events, suspicious persons or activities and problems related to the City Hall campus . Citywide and departmental procedures/policies and federal and state rules and regulations; Current certification in CPR, First Aid, AED and California Guard Card.
Communication Skills - Communicates and listens effectively and responds in a timely , efficient and respectful manner to a variety of audiences including residents, contractors, City Staff, members of the public and customers visiting the City Hall campus . Written correspondence including e-mails and incident reports are legible, accurate , concise and well-organized and in proper grammatical format . Ability to provide relevant information to fellow security officers and/or s upervisors as necessary between shift changes.
Customer Service - Ability to provide excellent customer service at all times in a professional and courteous manner especially under difficult or stressful circumstances to the pubic and employees at City Hall. A pproaches problem-solving by focusing on customers first; advocates for customer results point of view; demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently in a timely manner .
Teamwork & Interpersonal Skills - Demonstrates a positive attitude and flexibility along with the ability to develop effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills. Conduct and coordinate initial investigations related to City Hall property related incidents including medical, police or fire emergencies. Must have the ability to maintain high levels of confidentiality due to the sensitive nature of the pending circumstances.
Problem Solving - Approaches a situation or problem by defining the problem or issue; determines the significance of problem(s); collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome. Ability to effectively deal with the homeless population possibly under the influence of drugs or alcohol or off prescribed medications suffering from mental health issues in and around the City Hall campus.
Decision Making - Ability to provide First Responder assistanc e for medical emergencies, 911 hang-up calls, duress alarms & police and fire incidents occurring on City Hall property with the ability to make independent decisions at times to protect and mitigate any damages against the City of San Jos é . Identifies and understands issues, problems, and opportunities; uses effective approaches for choosing a course of action or developing appropriate solutions .
Computer Skills - Basic knowledge and ability to effectively use the following computer programs to communicate with customers and complete assigned work tasks as required : MS Word, Microsoft Outlook and Excel. Ability to multi-task in an office environment while answering phone/intercom calls, e-mails and assisting walk-up clients at the Security Office. Demonstrates efficient use of time to prioritize tasks and follow-up as needed on daily workload or assignment.
Selection Process:
The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job specific questions. You must answer all questions to be considered or your application may be deemed incomplete and withheld from further consideration. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews .
If you have questions about the duties of these positions, the selection or hiring processes, please contact Diana Gonzalez at diana.gonzalez @sanjos eca.gov .