Clinical Services Manager I/II - Adult Licensed Facilities and Utilization Mgmt (Open & Promo)

The Behavioral Health and Recovery Services (BHRS) Division of San Mateo County Health is seeking a Clinical Services Manager I/II- Adult Licensed Facilities and Utilization Management to plan, coordinate, implement and oversee comprehensive countywide mental health programs, including a county-operated utilization management program for contracted mental health facilities (e.g. inpatient psychiatric programs, locked skilled nursing facilities, mental health rehabilitation centers, residential social rehabilitation and treatment facilities, and licensed board and cares). Program services include service authorizations, assessments, treatment and discharge planning, case management, medication management, mental health treatment and therapy, crisis intervention and stabilization services, care coordination, support groups, and related residential, rehabilitation, wellness and recovery services for adults and older adults with serious mental illness within an adult specialty mental health system of care.

This individual will also recommend, develop, implement and evaluate goals, objectives, policies and procedures related to contracted mental health facility services; oversee utilization management and service authorization of licensed facility services for individual consumers; oversee county-operated mental health services to support clients in out-of-county facilities; provide leadership and coordinate with community groups, public and private agencies, mental health consumers and family members, and volunteers in planning and implementing programs; maintain an effective working relationship with a variety of public and private organizations, including other County departments and agencies, advocacy groups, and client organizations; consult with other managers on relevant program issues; develop alternative strategies for dealing with community mental health needs and assist in the implementation of solutions as necessary; contribute to Request for Proposal development, participate in selection and monitoring oversight of contracted service providers; prepare, administer and monitor the program budget to ensure the accomplishment of program and service objectives within budget restrictions; conduct targeted focus groups with clients, family members, service providers, and other relevant community stakeholders at least annually to obtain feedback/input on needs/concerns/gaps in assigned program and service areas; provide highly complex staff support to senior level management, related commissions and advisory boards on program issues within assigned area of specialization; and select, supervise, train and evaluate clinical, professional, technical and clerical subordinates.

The ideal candidate will:

• Be experienced in providing leadership and participating in planning and implementing organizational change and performance improvement that is supported by best, promising and community supported practices
• Have a knowledge of system of care issues as they relate to adult and older adult services
• Be adept at developing relationships with community members and community service providers to reach shared goals and foster engagement
• Have a dedication to creating and supporting culturally responsive services provided by a culturally diverse workforce
• Be experienced in developing and managing comprehensive, multi-disciplinary, multicultural mental health programs that have countywide impact
• Possess a strong knowledge of wellness and recovery practices for integration of mental health services, substance use treatment and primary care
• Have experience developing and implementing program goals, objectives, policies and priorities; conducting or participating in the preparation of requests for proposals and contract negotiation with outside vendors, consultants or organizations; and administering and monitoring the program budget and performance outcomes
• Possess strong oral and written communication skills, analytical capability and data analysis skills

Qualifications

Licensure/Certification :

• Requires possession of a clinical license in psychology, social work, nursing, marriage and family therapy or the equivalent.

Education and Experience :

• Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:

Clinical Services Manager I – Mental Health: Two years of experience in a mental health or related health services program that included responsibility for program planning, client services, program evaluation, budget administration, or community resource coordination, of which at least one year included responsible supervisory experience.

Clinical Services Manager II – Mental Health: Three years of increasingly responsible experience in a mental health or related health services program, including at least two years of significant responsibility for one or more of the following: program and budget development, funding, utilization, coordination of community resources or program evaluation.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click on the "Apply" button. If you are not on the County's website, please go to https://jobs.smcgov.org/ to apply. Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire . Online applications must be received by the Human Resources Department before midnight on the final filing date.

TENTATIVE RECRUITMENT SCHEDULE

Final Filing Date: Tuesday, July 16, 2024, at 11:59 p.m. PST

Application Screening: July 18, 2024

Civil Service Panel Interviews: Week of July 29, 2024