IS Manager II (Open and Promotional) (20530835)

The County of San Mateo's Information Services Department seeks a qualified IS Manager II to serve on its Applications Team. The candidate will be an integral part in assisting the Division Manager of Applications to maintain, integrate, and support all Countywide applications supported by ISD and applications that departments request ISD to create and/or maintain on their behalf. Examples of these applications include; CJI, Databases, Granicus, ServiceNow, etc.

The IS Manager II will plan, coordinate, and implement comprehensive Countywide automation and systems development efforts or Countywide information services security policies and programs; coordinate, direct, and/or evaluate the work of staff and/or County employees engaged in programming and systems analysis work or policy/program implementation; assist in the development, implementation and evaluation of goals, objectives, policies and procedures related to the functions of the department; may select, train and provide direction to the subordinate professional, technical and clerical staff; and provide highly complex staff support to senior level management within assigned area of specialization.

The IS Manager II will also have full line and functional management responsibilities for staff involved in programming and systems analysis support for a major application or group of applications, which have County-wide impact. This level is responsible for developing and implementing programs, divisional goals, objectives, policies and priorities. Activities are based on direct consultation with user department staff and management to assess their information processing needs including shortcomings in their current automated systems and opportunities for new automation support.

The ideal candidate will:

• Possess at least three (3) years of experience performing full line and functional management responsibilities for staff involved in programming and systems analysis support for a major application or group of applications.
• Have a proven track record of developing and implementing programs, divisional goals, objectives, policies and priorities.
• Have extensive experience in Business Process Transformation, Systems Implementation, and Change management.
• Have excellent business and political acumen to successfully execute on objectives.
• Have a proven track record managing multiple priorities and deadlines, teams, and projects.
• Have the ability to manage the intricacies of all phases of the application development lifecycle with finesse, passion, confidence, and an entrepreneur spirit.
• Be a self-starter who is responsible for ensuring all work duties are being assigned, tracked, and completed on time and on budget with error free accuracy while keeping the overall best interest of the organization in mind.
• Be adaptable to change with strong organizational and people skills.
• Possess the ability to establish strong working and interpersonal relationships.
• Possess proven ability to lead, motivate, and develop others.
• Possess a project management institute PMP certification.
• Have excellent written and verbal communication skills.

Examples Of Duties

Duties may include, but are not limited to, the following:

• Plan, direct, monitor and evaluate the effectiveness of a comprehensive Countywide information services programs or policy, including needs assessment, program design and planning, implementation, evaluation and regulatory enforcement.
• Direct, supervise, evaluate and counsel assigned staff in the development of programming and systems solutions to customer needs.
• Assist in the preparation, administration, review and evaluation of the Department budget.
• Direct, coordinate, and participate in the development and implementation of program goals, objectives, policies, procedures and priorities that balance both customer needs and professional standards and practices.
• Act as liaison between information services management team, senior level management, advisory boards and commissions, regulatory bodies and program staff to ensure that all appropriate policies and guidelines are followed.
• Maintain an effective working relationship with a variety of public and private organizations, including other department staff, County departments and agencies; consult with other managers on relevant program issues, develop alternative strategies for dealing with information system needs and assist in the implementation of solutions as necessary.
• Consult with other program managers on relevant program issues; develop alternative strategies for dealing with departmental needs and assist in the implementation of solutions as necessary.
• Conduct or participate in negotiating contracts with outside vendors, consultants or organizations; monitor and evaluate fiscal and legal liability of same.
• Prepare, administer and monitor project budget to ensure the accomplishment of program and service objectives within budget restrictions.
• Coordinate and direct each project phase: feasibility, requirement definition, detail design, programming and testing, implementation and maintenance for medium to large scale projects.
• Confer with Information Services management and departmental user staff regarding project status; provide regular project status reports.
• Assist user departments to formulate automation options and long-term strategies to meet their information processing requirements.
• Assign project work units and follow up to insure completion.
• Develop, maintain and implement project plans.
• Ensure that project issues tracking, issue resolution and change control procedure are defined and implemented.
• Provide highly complex staff assistance to senior level management and other departments.
• Prepare detailed written reports, policies, procedures and contracts.
• Participate and attend committees, meetings and conferences pertaining to supported Applications.
• Setting and tracking individual goals and accomplishments.
• Ensuring performance metrics are met.
• Perform related duties as assigned.

Qualifications

Education and Experience:

Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:

Three years of increasingly responsible experience in systems development or programming including one year in a project lead capacity.

Application/Examination

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button. If you are not on the County's website, please go to https://jobs.smcgov.org/ to apply. Online applications must be received by the Human Resources Department before 11:59 p.m. on the final filing date.

TENTATIVE RECRUITMENT SCHEDULE

Deadline for Applications: Monday, August 12, 2024 at 11:59 p.m. PST

Application Screening (Tentative): Tuesday, August 13, 2024

Combined Civil Service and Departmental Panel Interviews (Tentative): Wednesday, August 21, 2024