Location
Description
$2500 Sign-on Bonus!
Tri-City is currently looking for one (1) individual to fill a vacancy for the full-time Office Assistant position, within Centralized Scheduling. The Office Assistant is responsible for performing the full range of duties as assigned.
This position will perform the following essential duties, including, but not limited to:
- Primarily will work within our electronic health record and call clients or take incoming calls to schedule appointments and reschedule missed appointments.
- Complete daily reminder appointment calls.
- Performs a variety of office support duties related to the assigned work unit; gathers information from a variety of sources, including data systems and clients for the completion and processing of forms, records, and other documents; contacts individuals, other departments, or agencies to obtain additional information.
- Receives and screens visitors; provides general information to clients, visitors, vendors, and staff, in person and on the telephone; assists clients by referring them to sources of information, hands out standard forms and explains how to complete them; answers requests for information or refers to other Authority staff.
- Inputs, updates, tracks, and extracts information into appropriate databases, billing systems and files; searches records and files for pertinent data.
- Maintains records, logs, files, and other forms of information, including various demographic reports, and room schedules specific to the assigned division or department.
- Proofreads and checks files including charts and other documentation for accuracy, completeness, and compliance with departmental policies; makes copies, schedules appointments, and types correspondences and memos.
- Collects and maintains client financial information/fees and related documents and enters the information into billing systems; keeps all client financial information updated.
Ideal Candidate
Education and Experience
Education:
- Equivalent to completion of the twelfth (12th) grade.
Experience
- Two (2) years of clerical office support or customer service experience.
Licensure: Must have and maintain a valid Driver’s License with a satisfactory driving record and meet Agency vehicle insurance standards.
Preferred candidates will be bilingual in Spanish, and have experience working with EHR and in medical scheduling.
Benefits
FULL-TIME EMPLOYEE BENEFITS:
NEW! Sign-on Bonuses: $2500 for eligible positions.
Merit Salary Increases: Annually based on performance, budget availability and supervisor approval.
CalPERS Pension: 2% @ 55 for Classic Members and 2% @ 62 for PEPRA Members; employee contributes 7% for Classic and 7.75% for PEPRA. No Social Security.
Vacation: 80 hours per year, increasing with years of service with a maximum of 240 hours; cash out option available.
Sick Leave: Full-Time employees = 88 hours per year with no cap.
Holidays: 11 paid holidays per calendar year plus an additional 16 hours of Floating Holidays.
NEW! Longevity Pay: $2500 at 5 years of service; $5000 at 10-35 milestone years of service.
REVISED! Flexible Work Schedule: 9/80, 4/10 and/or intermittent teleworking, where applicable and approved by supervisor. **
Health Insurance: Medical (Kaiser HMO), dental (MetLife PPO) and vision coverage (EyeMed) of which 80% is paid by Tri-City Mental Health Authority (TCMHA).
Life Insurance: Paid at one times annual salary, paid by Tri-City MHA with additional optional coverage available.
Deferred Compensation (457b): Available to interested employees; no employer match.
Additional Optional Benefits: EAP, FSA, STD/LTD & ADD, Bilingual Incentive Pay, On Call Pay, Employee Referral Fee Program, Loan Forgiveness, Credit Union available through CU of So Cal, paid time off for Continuing Medical Education (CME) and more.
**Availability of flexible schedule and days of regular day off is dependent upon the needs of the Department and approval from Management.
Special Instructions
REQUEST FOR ACCOMMODATION: Tri-City Mental Health Authority will make reasonable accommodations in the recruitment process to accommodate disabled applicants. If you are invited to participate in an examination or interview and have a disability for which you require an accommodation, please contact the Human Resources Department at hr-team@tricitymhs.org.
Tri-City Human Resources Department may contact candidates via email or phone. Please pay attention to both forms of communication as information regarding application status may be made by email or phone.
Tri-City does not cover the cost of relocation fees.
HEALTHCARE WORKER MANDATED VACCINATIONS
Tri-City is a public behavioral healthcare agency in which our employees are required to show proof of vaccination and booster, if eligible, or have an approved exemption. All new hires are required to submit proof of vaccination and booster, if eligible, upon hire or may request an exemption under our Mandatory COVID-19 Vaccination Policy.