Location
Description
The County of Yuba is currently recruiting in an effort to establish an employment eligibility list for the position of Eligibility Technician in the Health and Human Services Department in anticipation of multiple vacancies. The incumbent will determine eligibility of applicants and recipients for public assistance programs and/or assist with acquiring services and benefits through interactive interviewing and fact gathering; maintain current knowledge of multiple program regulations and procedures necessary for multi-program caseload determination; authorize payments following program procedures and guidelines; initiate and process case work through an automated system; identify needs and provide information or referral for health, social and/or employment services; act as an advocate for clients and their dependents by assisting in the preparation of forms and documents, obtaining and presenting evidence for claims or benefits and by representing clients before other agencies by following-up on claims or applying for benefits that may have been denied; provide quality customer service, and perform related work as assigned. This position reports directly to an Eligibility Supervisor and may receive lead direction from a Senior Eligibility Technician.
About the Health and Human Services Department:
The Department provides a wide array of services through a diverse system of holistic programs. It is responsible for planning, managing, coordinating, and delivering a continuum of services in a manner that is responsive to the needs of the community. The department is committed to promoting a safe, healthy and self-sufficient environment and investing in the community to improve the overall well-being of our residents. Divisions include: Adult Services; Child Welfare Services; Public Assistance; Employment Services; Housing and Integrated Services; Public Health; Veterans Services; and Finance and Administration.
Ideal Candidate
The ideal candidate will have techniques for interviewing and gathering information from a varied population, as well as mathematics sufficient to interpret customer income and expense information, and to calculate benefits within program guidelines. Candidate will have the ability to learn the human service programs and community resources provided by the County. Communicating clear and accurate information regarding customers to social workers and interpreting and explaining complex rules, regulations, procedures and technical information is required. Ability to maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in very difficult situations. It is essential to establish and maintain effective working relationships with those contacted in the course of work. Must have ability to organize, plan and prioritize work, develop specific goals and plans to accomplish your work in a timely manner as established by regulations and local policy.
Required Qualifications:
Minimum: Graduation from high school and two (2) years of responsible office support experience which has involved extensive public contact, interviewing and decision making within procedural guidelines. Relevant education with coursework in a field related to human services may be substituted for the two years of experience as defined on a year-for-year basis.
Preferred: In addition to the minimum, additional experience determining eligibility for loans, financial assistance, or publicly or privately funded health, counseling or social services.
Special Requirements: I understand that this position requires a typing speed of 35 WPM. I acknowledge and understand that at any time during my probationary period, I may be required to furnish proof of this typing speed in the form of a 5 minute typing test certifying that I can meet this requirement.
To qualify for a bilingual position, must be State certified or pass a County qualifying language test in the relevant language at the option of the County.
May be required to work a flexible shift outside of normal working hours including evening and weekend hours. If assigned to the Customer Service Call Center, will be required to work a flexible schedule to include evening and weekend hours.
Licenses and Certifications: When assigned to Veterans’ Services and within one year of employment, obtain and maintain annually thereafter the Veterans Affairs accreditation by a National Service Organization and/or the California Department of Veterans Affairs.
Benefits
MERIT INCREASE: Typically 5% each year for the first 7 years. To access the County salary schedule, please click on this link.
RETIREMENT MISCELLANEOUS:
Classic: 2% @ 55
New: 2% @ 62
For more information about CalPERS Pension, please visit CalPERS Retirement.
SOCIAL SECURITY: Yuba County does not participate in the Social Security Program
MEDICARE: Yuba County does participate in the Medicare Program.
STATE DISABILITY INSURANCE: SDI provides benefits to employees who are unable to work due to non-work-related illness or injury. Paid Family Leave (PFL) automatically covers persons covered by SDI.
MEDICAL: Yuba County offers several medical plan options (HMO and PPO plans available based on eligibility) through CalPERS. To reference the current Rate Sheet, please visit Health Insurance and see General Resources.
DENTAL/VISION INSURANCE: The County pays 100% of the Basic plan premiums for employee or 80% for employee and eligible dependent(s). Requires participation in Health Insurance benefits.
*Health Waiver Opt-out of $250/monthly available with proof of other Non-Covered CA, employer sponsored health care coverage.
LIFE INSURANCE: County provides $50,000 in life insurance coverage. Employees may purchase additional coverage for themselves and dependents.
EMPLOYEE ASSISTANCE PROGRAM: County paid confidential counseling program for up to 5 visits per incident per eligible family member.
DEFERRED COMPENSATION: One Voluntary Deferred Compensation plan is available.
UNION AFFILIATION: Yuba County Employee Association (YCEA). To learn more visit Labor Relations.
For Leave Accrual Rates and Specialty Pays for classifications within the Yuba County Employees Association Bargaining Unit, please reference this Yuba County Employee's Association (YCEA) Benefits Summary.
Special Instructions
Final Filing Deadline: FRIDAY, AUGUST 30th, 2024 @ 5PM
APPLICATION SCREENING:
An official Yuba County employment application must be submitted by the final filing deadline. Applications must include a pre-qualification questionnaire, copies of valid license(s), certificate(s) and college transcripts and/or diploma. Incomplete applications may be disqualified from further consideration.
TO APPLY:
ONLINE APPLICATION: Applications may be submitted online through CalOpps. Click on the Apply for Job button above to complete the Yuba County employment application and Pre-Qualification Questionnaire.
OR
HARD COPY APPLICATION: You may access a hard copy of the Yuba County employment application and Pre-Qualification Questionnaire, by visiting our website at http://www.yuba.org. Our applications are available in a Microsoft Word format or fillable PDF, or you may pick up these materials in our office located 915 8th Street, Suite 113, Marysville, CA 95901. Hard copies of applications can be submitted to our office in person, by U.S. Mail or by fax at 530-749-7864. Applications must be received by the final filing deadline; postmarks or applications received after the final filing deadline will not be accepted.
All applicants will be given written notice regarding the status of their application and selection procedures. The County prefers to communicate via email, if provided, to expedite communication. It is also recommended that applicants review their SPAM mail daily so as not miss any important communication from the County. Communications are sent from two mail servers: Yuba@CalOpps.org and @co.yuba.ca.us.
Applicants are responsible for notifying the County of any changes to their contact information, including but not limited to e-mail addresses, mailing addresses, primary and secondary telephone numbers.
(Note: All diplomas or degrees must be from an accredited college or university. To obtain information regarding accreditation, refer to the US Department of Education Office of Post Secondary Education at: http://ope.ed.gov/accreditation/search.aspx)
Applicants must provide the following documents with their application by the filing deadline:
- Completed Yuba County Employment Application (Online or Hard Copy)
- Pre-Qualification Questionnaire
- Any Diplomas and Unofficial Transcripts
- Copies of Related Certifications
MINIMUM QUALIFICATIONS:
The minimum and preferred requirements are listed above. While the following requirements outline the minimum qualifications, Human Resources reserves the right to select applicants for further consideration who demonstrate the best qualifications match for the job. Meeting the minimum qualifications does not guarantee further participation in selection procedures.
RECRUITMENT SELECTION PROCESSES:
The recruitment process involves multiple steps which may include but are not limited to:
- Exams
- Department Interviews
(Please note: The entire recruitment process from recruitment opening date to start date could take 6 – 8 weeks for successful candidates).
EXAM:
Applicants who have successfully met the minimum qualifications and completed any screening processes must successfully complete the Cooperative Personnel Services (CPS) Exam with a passing score to continue to the next phase of the recruitment process. The CPS Exam may potentially be administered online using County computers.
PRE-QUALIFICATION SUPPLEMENTAL QUESTIONNAIRE:
Must complete the Pre-Qualifications Supplemental Questionnaire, stating that you have the ability to type at the speed of 35 net words per minute.
TESTING ACCOMMODATION:
If special accommodation is required at any stage of the selection process, complete the Request for Reasonable Accommodation in Employment Examination Process Form and provide the required documentation by the final filing deadline. The form can be obtained at Reasonable Accommodation Form or by contacting Human Resources at 530-749-7860.
VETERAN’S CREDIT:
All applicants who have successfully completed the application/selection procedures and examination process may be eligible for veteran’s credit. Applicants must have served on active duty for a period of not less than 90 days in the armed forces in time of war or national emergency, or in time of peace in a campaign or expedition for service in which a medal has been authorized by the government of the United States and who has been discharged or released under honorable conditions, and widows of such persons shall be allowed credit. Military Records Form DD214 must be submitted for further review and determination of appropriate credits.
WAIVER OF SELECTION PROCEDURES:
When selection procedures have been publicly announced and the number of applicants meeting the minimum qualifications for the position is five or less, the Human Resources Director may, at her/his discretion; a) Waive the competition entirely and submit the names of the applicants meeting the minimum qualifications to the appointing department, b) Revise the conditions of competition to a more practical basis under the circumstances.
EMPLOYMENT ELIGIBILITY LIST:
An employment eligibility list is established for those applicants who successfully pass all phases of the examination process. This list will be held for a minimum of six (6) months from the date the list is certified. For each vacancy the top five (5) ranks on the list will be certified to the department for final selection, which will include a departmental interview.
DEPARTMENT INTERVIEW:
The Health and Human Services Department will notify the applicant of the date and time of his/her interview. The applicant will be asked a series of questions about his/herself and his/her related experience, education and training that exhibit the knowledge, skills, and abilities essential to the job. The applicant may also be asked questions about hypothetical situations to test his/her ability to make decisions and use sound judgment and common sense.