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Community: Located nearly halfway between San Francisco and Sacramento, Suisun City is a hidden gem of the Bay Area. Suisun City is accessible from Interstate 80 via Highway 12 and Amtrak’s Capitol Corridor commuter rail stop at the Train Depot, right to the heart of the City’s historic Waterfront District, making it a prime location for job seekers as well as homeowners. The community is a unique destination for a Bay Area day trip, an overnight getaway or a place to work, particularly with its reverse commute for inner Bay Area residents. Residents of this mostly bedroom community take great pride in their full-service public safety services provided by the Police and Fire Departments.

The Department: The Suisun City Police Department is a progressive and proactive law enforcement agency. As a result of its proximity to neighboring jurisdictions, the employees of the Suisun City Police Department remain extremely busy as they address the needs of the community. Candidates interested in testing for this position must be prepared to take on the challenges of a fast-paced work environment serving Suisun City residents.

The Position: Community Services Officers provide a wide variety of non-sworn technical and administrative law enforcement support services in support of Police Department operations and services including in the areas of parking enforcement, responding to assigned calls for service, writing reports, fingerprinting and narcotic offender/sex offender registrations, and provides other support and assistance to other non-sworn functions and activities of the Police Department.

This position may be filled as Code Compliance Officer I ($34.2634 - $45.9161 per hour) or Code Compliance Officer II ($37.8574 - $50.7328 per hour), depending on the candidate’s experience and qualifications.

 

POSITION HIGHLIGHTS

1. Well-rounded blend of field and office work
2. Autonomy to create your own daily schedule 
3. Work alongside a group of highly skilled and experienced Code Compliance Officers

 

We are seeking a collaborative, service-oriented individual to conduct a variety of code compliance duties with competence and professionalism. The Code Compliance Officer I/II will be responsible for conducting inspections related to the enforcement of building codes and investigations pertaining to violations of the municipal code provisions in zoning ordinances, sanitary regulations, business license regulations, and nuisance abatement ordinances.  The Code Compliance Officer I/II must possess excellent interpersonal and communication skills, be self-directed, exercise discretion, and excellent judgment.

 

PRIMARY RESPONSIBILITIES

• Conduct technical field inspections and investigations to determine compliance of residential, commercial, and industrial buildings with zoning ordinances, conditions of zoning variance, special use, and other conditioned permits
• Receive and investigate public concerns; conduct on-site inspections and determine existence and type of code violations
• Prepare cases for court proceedings and legal review, mediation, warrants, etc. in coordination with the City Attorney's Office
• Testify or represent the City as a subject matter expert in court actions, depositions, and proceedings as necessary
• Issue corrective notices, administrative citations, and orders to comply with code violations; interpret and explain municipal codes and ordinances to members of the public, contractors, business owners, and other interested groups
• Input case notes into the Tyler Technologies platform

DEFINITION

Provide analytical, coordination and operational support within the Development Services Department; primarily responsible for transportation planning functions. Provides secondary support to economic development and special events programs. 

 

SUPERVISION RECEIVED AND EXERCISED

Receives direction from the Transportation Manager.  May exercise supervision over technical and/or support staff as assigned. 

 

ESSENTIAL JOB DUTIES

Essential duties may include, but are not limited to the following:

• Implement and administer the Neighborhood Traffic Management Program.
• Staff Liaison and administrator to Street Smarts Program and Traffix program.
• Assist in the implementation of other programs and projects within the functional areas of the team (e.g., TVTC, CCTA, SWAT, etc.).
• Serve as project manager on assigned transportation programs and related CIP projects, which includes background research, environmental review, preparation of public notices and staff reports, coordination of meetings and hearings, and oversight of implementation.
• Represent Danville on assigned regional transportation forums, including committees and subcommittees of the Contra Costa Transportation Authority and Tri-valley Transportation Council.
• Attend regional transportation meetings and ensure the Town’s positions are represented; advocate when directed and appropriate; participate on various local interagency and interdepartmental boards and committees; facilitate committee meetings as assigned.
• Perform funding/grant development and administration, including conducting research, identifying regional, state, and federal funding sources, writing proposals, preparing grant applications, and programming and administering awarded grant funds.
• Provide support to other departments, boards and commissions, and the general public.
• Conduct special research projects, including gathering, compiling and analyzing information; provide alternatives and make recommendations on courses of action; give presentations on findings.
• Assist in the development and maintenance of program budgets, monitor expenditures and revenues to ensure availability of funds, initiate invoices, and facilitate collection of funds.
• Administer Danville’s public electric vehicle charging program.

 

 

QUALIFICATIONS

Knowledge of:

• Modern principles and practices of transportation and urban planning.
• Project management skills; experience with development of transportation program development and coordinating the planning and design of transportation projects.
• Federal, state, and local transportation grant applications and administration.
• Methods and techniques of effective report preparation and presentation.
• Techniques for effectively representing the Town with the public, community groups, business community, and other professional and regulatory agencies.

 

Ability to:

• Interpret and explain transportation programs; identify and respond to issues and concerns of the general public, Town Council, and other boards and commissions.
• Provide exceptional customer service and maintain effective relationships with co-workers, management, elected officials, and the general public.
• Read and understand technical drawings and specifications and conduct an analysis of transportation and planning related documents.
• Conduct research, evaluate alternatives, and make recommendations.
• Prepare and present clear and logical reports and studies.
• Prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet deadlines.
• Use tact, initiative, prudence, and independent judgment with general policy, procedural, and legal guidelines.
• Establish, maintain, and foster positive and effective working relationships.
• Work a varied schedule of hours, which may include evenings and/or weekends.

 

EXPERIENCE AND EDUCATION

Any combination of experience and education that would likely provide the required knowledge and abilities would be qualifying. A typical way to obtain the knowledge and abilities would be:

 

Experience:

Two (2) years of full-time or four (4) years of part-time related professional experience, with a background in transportation, planning, traffic engineering, or public administration.  Public sector experience desirable. 

 

Education:

Bachelor’s degree in urban planning, civil engineering, architecture, public administration, or closely related field. 

 

 

LICENSE(S) AND CERTIFICATION(S)

Possession of a valid California State Driver's License, or license in another state with the ability to obtain a California license within 30 days of hire.

*LATERAL HIRING INCENTIVES

· Hiring Bonus $2,500 - $10,000 (DOE)

· 50 Hrs. Sick & 50 Hrs. Vacation @ Hire

· Reduced Training Period

· Reduced Probationary Period

· Relocation Assistance May Be Available

*Lateral Hiring Incentives Eligibility: Must be currently employed with an adult county, state, or federal correctional institution.

 

The Yuba County Sheriff’s Department is currently accepting applications to establish an eligibility list for the classification of Correctional Officer.  Under continuing supervision incumbents perform a wide variety of support in two areas: corrections, in which incumbents ensure the security, safety and care of individuals in custody; and bailiff, in which incumbents ensure the safety and security of the courts and their personnel during court proceedings; and perform related work as assigned. Incumbents may be assigned to either County Jail security or Court security. 

 

About the Sheriff’s Department :

The Yuba County Sheriff's Department is responsible for the administration of the Yuba County Jail and Jail staff. The Mission of the Yuba County Jail is to provide safe, efficient, humane and secure custody of all persons incarcerated. The county prisoner population is made up of those who are sentenced to county jail, those serving state prison sentences in the county jail under AB109, and those who are pre-trial and who have not yet been sentenced. The jail provides a necessary link in the criminal justice system. There are numerous programs operating within the facility including medical, kitchen, exercise, commissary, visiting, law library, inmate education, work programs, work furlough program, and inmate classification.

 

Are you passionate about making a difference in your community? Do you have a interest in law enforcement and public safety? Join our dynamic team as a Community Service Officer and play a vital role in supporting the mission of the Belmont Police Department.

Why You Should Apply:

• Be a Community Leader: This non-sworn position is your chance to engage with the community, educate the public, and contribute to maintaining safety and order in our city.
   
• Diverse Responsibilities: Whether you’re patrolling city streets, assisting in traffic control, or providing crucial support to our officers, each day offers new challenges and opportunities to learn.
   
• Impactful Work: You’ll directly contribute to public safety, from enforcing parking ordinances to helping with non-injury accident investigations.

Key Responsibilities:

• Patrol and Enforcement: Monitor city streets for parking violations, enforce ordinances, and manage vehicle abatement to keep our roads safe and clear.
   
• Traffic and Event Management: Assist in controlling traffic and pedestrians during emergencies or special events, ensuring public safety at all times.
   
• Support and Assistance: Provide essential support to sworn officers, including processing evidence, transporting police vehicles, and assisting with non-criminal calls.
   
• Community Engagement: Respond to public inquiries, give station tours, and conduct presentations at local schools, fostering a positive relationship between the police and the community.

Qualifications We’re Looking For:

• Effective Communication: You can clearly and effectively communicate, both in writing and verbally, with a wide range of individuals.
   
• Learning Agility: You have a willingness to learn law enforcement principles, department protocols, and the city’s geography.
   
• Team Player: You excel at building strong working relationships and thrive in a team-oriented environment.
   
• Experience and Education: One year of police support experience is preferred. A high school diploma or equivalent is required, and an AA/AS degree in law enforcement, criminal justice, or a related field is a plus.

Why Work With the Belmont Police Department?

• Meaningful Work: Be a part of a dedicated team that directly impacts the safety and well-being of our community.
   
• Professional Growth: Gain valuable experience and knowledge in the field of law enforcement.
   
• Community Impact: Engage with citizens, address community issues, and help make our city a better place to live.

Requirements:

• Must possess and maintain a valid California Driver’s License.
• Must pass an extensive background investigation and pre-employment physical .

 

Limited to the first forty (40) applicants.  Applicants will be reviewed as received; applicants are encouraged to apply soon.

Join our team and take the first step towards a rewarding career in public service. 

The City of Dixon is opening a great opportunity for those curious to learn about the ins and outs of police work for the position of Police Cadet in the Police Department. Under the supervision of veteran Police Officer's the cadet experiences what it takes to develop important cadet skills. Examples: cadet patrol, traffic control, attending meetings, delivery of witness subpoenas, report taking, provide assistance to the various bureaus within the department, directing phone calls to the appropriate personnel, learns how to interact with the community during all kinds of problem-solving situations.

This is an entry-level, volunteer position intended as an educational and career development internship. In addition to serving a support role within the Police Department, this classification is exposed to a wide variety of law enforcement duties and will gain experience in the work place.

A Cadet volunteers a minimum of 8 hours per month and work is conducted both in a police station and in the field. Work involves irregular, often non-scheduled, hours during the day and evenings, and on the weekdays, weekends, and holidays.

Employment Processing: Those selected for hire must successfully complete and pass the following: a personal background investigation, and a pre-employment drug screen. In accordance with Federal law, an employee must provide proof of identity and legal right to work in the United States.

Veteran’s Preference Points: Veteran’s Preference points will be applied. A copy of the DD214 form must be filed as a PDF attachment at the time of application. 

The City of Dixon is an EQUAL OPPORTUNITY EMPLOYER. Reasonable Accommodation in the application, examination and selection process will be made upon request by calling (707) 678-7000.

Please do not reply to emails from CalOpps during this process at any time as this correspondence does not come back to our agency.

The Dixon Police Department is seeking a highly motivated individual to join our team as a Police Sergeant to protect and serve our growing community. This position will remain open until filled, so we encourage Police Officers interested in expanding their leadership and development experience to apply immediately for this exciting promotional opportunity.

***Relocation Incentive Program for eligible candidates - Up to $10,000***

***Hiring Bonus: $30,000***

***Salary can include an additional 17.5% of incentive pay increasing the salary range to $117,055.14 - $156,865.08***

THE POSITION: As potential Police Sergeants, candidates in these roles will shoulder significant responsibility overseeing law enforcement and patrol duties during designated shifts. Responsibilities extend beyond field supervision, including the enforcement of departmental rules, fostering discipline, resolving subordinate issues, and conducting team performance evaluations. This role requires collaboration with armed personnel, possibly in uniform or plain clothes, requiring a balance of field and office tasks. Regular public engagement, often in high-stress situations, is a key element, necessitating strong interpersonal skills and emotional resilience. Adaptability to rotational scheduling and a variety of role assignments underlines the need for flexibility and versatility.

SELECTION PROCESS:  Apply immediately and include all required documents at the time application is submitted.  Applications will be reviewed and screened within the week of submission.

Applications accepted will be prompted to complete their Personal History Statement (PHS) in Guardian.

EXAM PROCESS:  A limited number of candidates whose applications indicate that they, among those competing, are better qualified in terms of related education, training and experience will be invited to participate in the following assessment activities.

Written Test - (pass/fail).

Oral Interview - Tentatively scheduled after passing the written test.

Failure of any component during the exam process eliminates the candidate from further selection processing.

EMPLOYMENT PROCESSING:  Selected candidates will be required to successfully complete a Personal History Statement (PHS) review, personal background investigation, pre-employment medical, and drug test, an 18-month probationary period, and in accordance with Federal law, are to provide proof of identity and proof that they may legally work in the United States.

START DATE:  Upon decision of Police Chief.

VETERAN'S PREFERENCE POINTS will be applied. A copy of the DD214 form must be filed at the time of application.

The City of Dixon is an EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER. Reasonable Accommodation in the application, examination and selection process will be made upon request by calling 707-678-7000. 

Please do not reply to any emails from CalOpps during this process as this correspondence does not come back to our agency.

The City of Woodland offers a competitive total compensation package including:
 

• Starting income ranging from $4,074.72 to $4,952.86 per month based on skills, training, certifications and years of experience, with regular, incremental pay increases
• Robust Retirement Program including CalPERS Retirement Plan, Retirement Health Savings Plan, choice of 457 Deferred Compensation plans
• Low-Cost & No-Cost Health Benefits, including choice of CalPERS Medical plans, and City-paid Dental Insurance, Vision insurance and Employee Assistance Program
• Salary incentives and add-ons, including bilingual, certificate and shift-differential pay, as well as paid holiday-in-lieu
• Paid Career Development, including City-provided training & professional advancement opportunities

 

POSITION

Perform routine non-hazardous police office activities.  The purpose of this recruitment is to fill a current vacancy, as well as establish an eligibility list for future vacancies.

** These positions work alternate shifts which will cover a 24-hour operation.  Successful applicants may be required to work alternative hours, which may include swing shift, graveyard shift, including weekends and/or holidays. **

 

IDEAL CANDIDATE

The Ideal Candidate will possess an in-depth knowledge of Law Enforcement organizational structure. The Ideal Candidate will also possess good communication, customer conflict resolution skills, and writing skills, as well as be competent with computers and related software, e.g., report management, and MS Outlook, and Excel. Knowledge of principles, codes, regulations and laws governing records management of a police department.  Additionally, the Ideal Candidate will have a strong work ethic, ability to multitask, prioritize, knowledge of complex filing systems, and be available for shift work.

Duties may include, but are not limited to the following:  Processes and maintains a variety of police records, files, forms, and manuals. Issues, receives, types, and processes various applications, permits, and other forms; processes warrants, permits, and citations; collects and processes fees and charges. Entries and modifications into a state and nationwide system. Processes police reports including receiving, reviewing, copying, distributing, filing, and making corrections as applicable. Logs subpoenas; collects, posts, and distributes department mail.  Answers a multi-line telephone system, providing information or routing calls to appropriate individuals. Greets the general public, giving information on the department and answering routine questions. Types, proofreads, and processes a variety of documents including general correspondence, memos, and legal documents. Operates standard office equipment including computer remote terminals. Creates and maintains files and databases. Provides fingerprint services for applicants and voluntary bookings. Performs related duties as assigned.

 

ESSENTIAL JOB FUNCTIONS

File routine reports and correspondence; perform general clerical duties using typewriter and word processor.  Respond to citizen requests for information and assistance.  Complete minor reports as required. Retrieve and input data into computer terminal. Receive calls and take messages. Accumulate data and prepare monthly statistical reports.  Process requests for copies of reports from both citizens and other criminal justice agencies. Inventory supplies and order when necessary.  Process monies and fees via the cash register, prepare licenses and permits, prepare and issue bills, complete citation sign-offs.  Prepare correspondences to victims of crime.  Complete and prepare background and record checks.  Process voluntary bookings and court ordered registrations.  Perform fingerprinting and Live Scan digital printing.  Assist in the transportation of property and evidence. Assist in preparation for the auction of property. Purge files. Provide relief for full-time Community Services Officers.  Regular and consistent attendance.

 

QUALIFICATIONS

Education:  High School diploma or equivalent.

Experience:  One (1) year of general administrative office work experience OR six (6) months of administrative office work in a law enforcement agency. Prefer experience with substantial public interaction.

License or Certificate:  Possession of a valid California driver’s license required upon hire.

 

APPLICATION

Apply with a City of Woodland application by visiting www.cityofwoodland.gov/employment or the Human Resources Office, City Hall, 300 First Street, 2nd Floor, Woodland, CA 95695.  Recruitment is Open Until Filled.  First review of applications scheduled for Monday, August 19, 2024. Supplemental questionnaire must be submitted with application by the final filing date to be considered.  Résumés and cover letters are encouraged but will not be accepted in lieu of the application form.  Postmarks will not be accepted.  

Review Process:  Based on the information provided in the application documents, the best qualified applicants will be invited for further examination.  All applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination.  Depending upon the number of applications received, the examination may consist of an application screening, written and/or practical exam, oral interview or any combination thereof.  Applicants will be required to take and pass a medical examination by a City of Woodland physician to ensure their physical suitability to perform the assigned duties. 

If you have a disability that requires accommodation during the selection process, please notify Human Resources at least seven (7) days prior to the event.

The City will also conduct a background check on the candidate prior to appointment to a position within this class.  The background check will include personal and professional reference checks, credit history checks, Social Security number verification, professional license/registration verification, military service information and driving history.  Information obtained in the course of this background check will be considered by the appointment authority in the selection process.  In obtaining such information, the City will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act.

Employees hired into this position shall refrain from the use of all tobacco products (including smokeless tobacco products) during the term of their employment with the City of Woodland.

Employees hired into this position may be required to work alternate shifts which cover a 24-hour operation, including swing shift, graveyard shift, including weekends and/or holidays.

 

Panel interviews are tentatively scheduled for week of August 26, 2024.

 

SALARY
$4,074.72 - $4,952.86 /month
$1,880.64 - $2,285.93 /bi-weekly
 

BENEFITS

Future COLAs:                      
1% increase effective January 2025.

Retirement:                            
CalPERS Retirement System (2% @ 60 Formula for Classic CalPERS members and 2% @ 62 Formula for new CalPERS members).  The City does not participate in social security

Deferred Compensation:                    
Choice of deferred compensation plans (Traditional and Roth)

Medical:                                 
CalPERS Medical Insurance Plans, including HMOs & PPOs.  City gives an allowance toward the cost of insurance.  Maximum Family Allowance for 2024: $2,700.63 per month

Dental/Vision:                         
City paid Delta Dental and EyeMed Vision Insurance

LTD:                                       
Wage protection for long term disabilities

Life Insurance:                       
City provides $50,000 life insurance policy

Supplemental Benefits:        
Voluntary Supplemental Life, Critical Illness, Cancer and Accident Only insurances, and Flexible Spending Accounts available

Vacation:                                
6.7 hours per month for the first three years

Sick Leave:                            
10 hours per month

Holidays:                                
8.3 hours per month of vacation leave in lieu of holiday time off

Bilingual Pay:                        
$200 per month for employees designated bilingual

Certificate Pay:                     
Additional 2.5% for a Bachelor’s degree

Shift Differential Pay:           
Additional 2% for employees regularly assigned to work Swing Shift or an additional 3% for employees regularly assigned to work Graveyard.

 

The City of Woodland hires only U.S. citizens and individuals lawfully authorized to work in the U.S.  The City of Woodland is an Equal Opportunity Employer

Are you looking for an amazing opportunity as a (Full-Time) Police Community Service Officer focusing on Property and Evidence responsibilities? If so, apply today!  

The Town of Colma, known worldwide as the "City Of Souls," is the smallest city in San Mateo County with over 1,509 residents and 1.5 million "souls." However, Colma is more than just cemeteries. Colma's commercial buildings make a distinct architectural statement resulting from design standards that encourage Spanish-Mediterranean motifs. The  small-town approach to modern, municipal government reflects a commitment to both a healthy business climate and a harmonious relationship with residents. 

 

THE DEPARTMENT 

The Colma Police Department is made up of 28 employees who take great pride in providing excellent police service to the community. Among police, dispatch and detective duties, the department also has an Executive Assistant, Motorcycle Officer, Bicycle Patrol Officers, members attached to the Daly City/North County SWAT team, Tactical Dispatchers, Community Service Officer and a Reserve Police Officer Program. 

The members of the Police Department hold many values in high regard and are proud to serve those who live, visit, or do business in the Town of Colma.  They take special pride in the department motto, “Excellence is Our Standard.”  They have built a culture rooted in professionalism, honor, and outreach; where innovation and fresh ideas are welcomed. If you seek a law enforcement agency where you will be surrounded by a team of strong character, supportive Town leadership and an involved community, the Colma Police Department is the place for you; a place where you are family; a department like no other.  We invite you to explore this opportunity with us!

To learn more about the Colma Police Department, you are invited to visit their website at https://www.colma.ca.gov/departments/police/.

 

The Position

The current opening is for a regular full-time Police Community Service Officer and is under the direction of the Police Sergeant.  The main focus of this position will be processing, storing, and controlling evidence and other property received or confiscated by the Police Department; maintain property, evidence files, and records.  This is a regular full-time, non-sworn, technical support classification associated with law enforcement in the Town Police Department and may perform a variety of responsible duties not requiring the attention of a sworn officer.   

• Regular, Full-time 
• Varied work hours - days, evenings and weekends

Essential Duties

Duties may include, but are not limited to the following:

• Assist in the maintenance and inventory of department equipment and supplies, and in the placement of the Radar Trailer

• Take minor incident reports and make report copies

• Provide information to, answer inquiries from, and assist as needed members of the public

• Enter and retrieve information from Police Department computers and communicate via telephone and police radio

• Fingerprint (LiveScan) members of the public and employment applicants

• Participate in community events 

Please refer to job description for additional details. The duties described in this job announcement are intended only as illustrations of the basic types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. 

The City of Auburn is hiring a Dispatcher I/II in the Auburn Police Department.

This position is a crucial component of our 24/7 Dispatch Center, which provides essential safety services to the Auburn community. The incumbent will handle incoming crime reports and dispatch police, fire and medical personnel for both emergency and non-emergency situations. Dispatchers work a shift schedule of six 12-hour shifts and one eight-hour shift each pay period.

For more information about the services that the Auburn Police Department provides to the community, visit:

• www.auburn.ca.gov/168/Police

 

Dispatchers earn competitive compensation including salary and benefit wages, with opportunities for additional earnings through incentives:

• Dispatcher I Pay Range - $46,134 - $58,864
• Dispatcher II Pay Range - $53,684 - $68,515
• Holiday In Lieu - 5%
• Uniform Allowance - $615 annually
• Longevity pay - 5% at 10 years, 10% at 15 years
• Graveyard Shift - 5%
• Certificate Pay - 2.5% for Dispatcher POST Basic certificate
• Education Incentive - 2.5% for AA/AS degree, 5% for BA/BS degree

 

SELECTION PROCESS

Applicants will be screened in relation to the qualifications and duties of the position. Candidates deemed highly qualified will be invited to the interview process; meeting minimum qualifications does not guarantee an invitation to the process. The selection process may include a written exercise, skill test, oral board interview exam, Chief’s interview and/or other related components. The selected candidate will be required to complete a comprehensive, job-related background investigation, live scan check and preplacement medical examination.

 

POSITION SUMMARY

Under supervision (Dispatcher I) or general supervision (Dispatcher II) performs a variety of duties involved in receiving, evaluating, prioritizing, and relaying calls for emergency and non-emergency public safety assistance; dispatches appropriate units and coordinates response of emergency personnel; operates a variety of telecommunications equipment including radio, telephone, and computer aided dispatch systems; and performs a wide variety of specialized clerical duties involved in the preparation, maintenance, and release of materials related to law enforcement activities. Individuals in this class may also be assigned to perform records functions or parking enforcement duties.

 

DISTINGUISHING CHARACTERISTICS

Dispatcher I is the entry level class in the Dispatcher class series, which is typically used as a training class. Positions at this level are not expected to function with the same amount of program knowledge or skill level as positions allocated to the Dispatcher II level and initially exercise less independent discretion and judgment in matters related to work procedures and methods. While in training, work is usually supervised while in progress and fits an established structure or pattern. After initial training period, only occasional instruction or assistance is provided as new or unusual situations arise, with exceptions or changes in procedures explained in detail as they arise. Advancement to the “II” level is based on demonstrated proficiency in performing the assigned functions and is at the discretion of higher level supervisory or management staff.

Dispatcher II is the full journey level class in the Dispatcher class series performing the full range of dispatcher duties. Positions at this level are distinguished from the Dispatcher I level by independent performance of the range of duties, applying well developed program area knowledge, training new employees, and implementing new procedures. Positions at this level are fully aware of the operating procedures and policies of the work unit. Work is normally reviewed only on completion and for overall results. Positions in this class series are flexibly staffed and positions at the Dispatcher II level are normally filled by advancement from the Dispatcher I level.

 

REPRESENTATIVE DUTIES

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

• Receive, classify, and prioritize all incoming calls to the dispatch center including 911 calls and business line class received from citizens requesting service or information; operate a variety of public safety communications equipment including a 911 emergency telephone equipment, computer aided dispatch systems, and multi-channel radio system.
• Evaluate response necessary as dictated by a given request for service; determine nature, location, and priority of calls; operate computer aided dispatch system to create calls for service within response criteria guidelines; assign and dispatch appropriate emergency vehicles, equipment, and personnel in accordance with policies and procedures; transfer calls to other appropriate agency in accordance with established procedures; obtain and dispatch other support services as necessary.
• Maintain contact with all units on assignment through computer aided dispatch; maintain status and location of police field units; maintain computer records of traffic stops and other officer initiated activity.
• Retrieve information from local, state, and national computer networks regarding wanted persons, stolen property, vehicle registration, stolen vehicles, restraining orders, criminal histories, parolees, and other related information; relay information to officers in the field.
• Operate computer terminals and teletype machine to enter, modify, and retrieve data such as stolen and recovered property, towed and stolen vehicles, missing and unidentified persons, citations, field interviews, driver license and vehicle registration information, and warrants on wanted persons; compose and transmit messages to other agencies.
• Perform a wide variety of specialized clerical duties involved in the preparation, maintenance, and release of materials related to law enforcement activities including to organize, process, maintain, update, and route a variety of departmental reports, records, and files; operate and maintain the departmental centralized record keeping systems; make inquiries; enter reports; update individual files; update codes.
• Perform a variety of general clerical duties in support of the department; compile, maintain, process, and prepare a variety of records and reports; type transcripts from taped interviews; maintain various files; prepare supplemental reports as directed.
• Operate and maintain Teleminder computer messaging system to notify residents of fire conditions; update phone numbers of residents in specified fire zones.
• Control the security of the police building; operate and monitor internal security system.
• As assigned, serve as dispatch and/or records Training Officer for new dispatchers, police officers, and police reserves; train new police officers, police reserves and new dispatchers on communication and records procedures.
• As assigned, process, evaluate, and distribute police reports and records ensuring that information is released in accordance with related laws and departmental policies.

Records Assignment

• When assigned to Records, perform a variety of duties involved in police records operations including disseminating, maintaining confidentiality, evaluating, copying, and filing police records and reports; process and distribute arrest reports to the District Attorney, juvenile probation offices, and courts in a timely manner; ensure that information is released in accordance with related laws and Police Department policies.
• When assigned to Records, assist the general public and other agencies at the front counter; provide requested forms; issue parking permits and burn permits; collect fees including parking fees and fees for accident or crime reports; release reports as appropriate; make appointments for and process paperwork for sex and narcotic registrants; perform record checks; provide fingerprinting; accept subpoenas and restraining orders; release vehicles; update press board; respond to complaints and inquiries from the general public including to provide directions and variety of information on department policies and functions; refer inquires to appropriate agency or department.
• When assigned to Records, respond to telephone and fax requests from citizens, business, and other agencies; provide assistance and answer questions in response to requests; provide other agencies with criminal history information and reports; transfer calls for service to dispatch as necessary.
• When assigned to Records, respond to mail correspondence; respond to report requests received from insurance agencies and collect fees; respond to various citizen requests that may or may not require a fee; respond to other agency requests including the sealing of juvenile and adult records, subpoenas, and record checks; receive court dispositions of arrests and route to detectives or file with reports; receive evidence dispositions and route to evidence staff member.
• When assigned to Records, prepare, maintain, compile, and compute Uniform Crime Reporting and other statistics; check entries made by other staff for accuracy, make necessary corrections, and notify staff of proper procedure or error.
• When assigned to Records, serve as Agency Coordinator for the Department of Justice on matters pertaining to the use of CLETS, NCIC, and DOJ data bases; train departmental personnel on the policies and procedures of CLETS to ensure compliance with DOJ requirements.

Parking Enforcement Assignment

• When assigned to Parking Enforcement, patrol the City to enforce parking laws and regulations; issue parking citations; as necessary, tow and abate vehicles; testify in court as necessary; respond to calls of disabled motorists and assist in moving vehicle; provide the general public with directions and information regarding facilities and services; assist Downtown and Old Town merchants with parking problems including to attend meetings as liaison for the Department; assist Police Officers in providing traffic control including at accidents, road closures, and disabled motorists.
• Perform related duties as required.

 

QUALIFICATIONS

The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Knowledge of:

• Operations, services, and activities of a public safety telecommunications and dispatch center.
• Operational characteristics of modern public safety telecommunications equipment including computer aided dispatch systems and multi-channel radio systems.
• Law enforcement and emergency service procedures for responding to and handling reported incidents.
• Techniques of questioning for both emergency and non-emergency calls.
• Methods and techniques of receiving, prioritizing, and dispatching emergency and non-emergency calls for service.
• Functions of the Police Department and other City Departments.
• Geographic features and locations within the area served.
• English usage, spelling, grammar, and punctuation.
• Modern office procedures, methods, and computer equipment.
• Pertinent federal, state, and local laws, codes, and regulations.
• Methods and techniques of telephone etiquette.
• Methods and techniques of conflict resolution.
• Principles and procedures of record keeping.

Ability to:

• Respond to and resolve difficult and sensitive citizen inquiries and complaints.
• Effectively communicate and elicit information from upset and irate callers.
• Make independent decisions that affect the safety of public safety personnel, citizens, and property, such as those involved in determining the urgency of requests received and the appropriate action to take.
• Dispatch police units quickly and effectively.
• Think quickly, calmly, and clearly in emergency situations. 
• Perform multiple tasks simultaneously.
• Operate a variety of telecommunications receiving and transmitting equipment including radio transmitting communication equipment, teletype equipment, and computer equipment.
• Operate specialized public safety computer systems and applications including the Criminal Justice Information System (CJIS), the National Crime Information Center (NCIC) computer systems, and local CAD/RMS system.
• Read and interpret maps and other navigational resources and give directions.
• Type and enter data accurately at a speed necessary for successful job performance.
• Work under pressure, exercise good judgment, and make sound decisions in emergency situations.
• Understand and follow oral and written instructions.
• Interpret, apply, and explain applicable federal, state and local policies, procedures, laws, codes and regulations including police records retention and dissemination policies and procedures.
• Maintain composure, alertness and concentration while working for extended periods of time.
• Compile, maintain, process, and prepare a variety of records and reports.
• Deal tactfully and courteously with the public reporting emergencies and seeking information or filing a report.
• Listen and comprehend radio transmissions and telephone calls.
• Clearly project voice over radio and telephone. 
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted in the course of work.

 

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment: Office and emergency services dispatch center setting with extensive public contact; incumbents are required to work evening, night, weekend and holiday shifts; incumbents may be called back or held over to maintain staffing levels. When assigned to parking enforcement, field environment; travel from site to site; incumbents may be exposed to noise, dust, inclement weather conditions, and potentially hostile environments; extensive public contact.

Physical: Primary functions require sufficient physical ability to work in an office and emergency dispatch center setting; stand or sit for prolonged periods of time; occasionally stoop, bend, kneel, crouch, reach, and twist; push, pull, lift, and/or carry light to moderate weights; operate office equipment including use of computer keyboard; requires a sense of touch, finger dexterity, and gripping with hands and fingers; ability to speak and hear to exchange information. When assigned to parking enforcement, walk for prolonged periods of time; operate assigned equipment and vehicle.

Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents.

Hearing: Hear in the normal audio range with or without correction.